Position Overview
The General Manager is responsible for leading and overseeing hotel operations, ensuring consistently high standards across all departments including Rooms Division and Food & Beverage. This hands-on leadership role focuses on driving operational performance, delivering exceptional guest experiences, and maintaining strong financial and commercial outcome s.
Key Responsibilities
Guest Experience & Service Standards
Ensure consistently high standards of guest service across all departments, including front office, housekeeping, food & beverage, and kitchen operations.
Act as the senior point of contact for guest relations, handling escalated issues and ensuring timely and effective resolution.
Foster a guest-focused culture that prioritises service quality, satisfaction, and repeat business.
Operational Leadership
Oversee all day-to-day hotel operations, ensuring smooth coordination between departments.
Monitor service delivery, cleanliness, maintenance, and operational efficiency across the property.
Ensure compliance with health & safety, hygiene, licensing, and regulatory requirements.
Implement and maintain company policies, procedures, and brand standards.
People Management
Lead, motivate, and develop the hotel management team and wider staff.
Recruit, train, and retain high-performing employees aligned with Compass Group values.
Manage staffing structures, rotas, and performance to balance service excellence and cost efficiency.
Conduct performance reviews and support ongoing training and development initiatives.
Financial & Commercial Management
Take full ownership of the hotels P&L, ensuring strong financial performance.
Prepare and manage budgets, forecasts, and financial plans.
Drive revenue optimisation while maintaining effective cost control.
Monitor financial results, analyse performance trends, and implement corrective actions where required.
Oversee inventory management and purchasing controls across all departments, ensuring accurate stock levels, cost efficiency, waste reduction, and strong supplier governance.
Strategic & Group Alignment
Work closely with the Vice President and Compass Group leadership to deliver business objectives.
Contribute to the implementation of group-wide strategies, initiatives, and best practices.
Identify opportunities for continuous improvement and operational efficiencies.
Support sales, marketing, and business development initiatives as required.
Qualifications & Skills
Proven experience in a senior hotel management role with operational responsibility.
Demonstrated P&L ownership with strong commercial and financial management capability.
Experience overseeing all core hotel departments, including front office, housekeeping, food & beverage, and kitchen operations.
Strong leadership and people management skills with the ability to build, motivate, and develop high-performing teams.
Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
Sound knowledge of health & safety, licensing, and regulatory compliance within a hotel environment.
Strong operational knowledge of hotel systems (PMS), processes, and industry best practices.
TPBN1_UKCT