Salary: £50,000 - 80,000 per year Requirements: Microsoft 365 Certified: Teams Administrator Associate Proven experience troubleshooting MS Teams issues and managing interoperability with core voice services such as Ribbon SBC and Cisco Strong experience managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and transport Proficiency with Call Analytics, CQD reports, QER templates, PowerBI, Teams Policies, and Audio Conferencing Familiarity with the Microsoft 365 Admin Centre, Teams Admin Centre, Microsoft Entra, Message Centre, and Service Desk Experience engaging Microsoft support tickets and escalation processes Knowledge of incident and change management processes in a core voice production environment Experience working with internal support teams such as Domain Ops, CCO, and Network Escalation is desirable Familiarity with PowerShell, GraphAPI, Splunk, and ThousandEyes is desirable Experience using Remedy for opening and updating incident tickets is desirable Proficiency with ServiceNow and MS Teams Voice provisioning is desirable Responsibilities: Handle all aspects of core voice services and ensure seamless operation of our global voice infrastructure Support voice platforms and interconnectivity with enterprise telephony, contact centre, and transport, including managing external carriers Participate in change and problem management reviews to improve service reliability Collaborate with other support teams to quickly manage, triage, and resolve issues Support MS Teams and Cisco Enterprise Voice services Engage with Microsoft support and escalation processes as needed Technologies: AI Cisco Support Microsoft 365 MS Teams Network PowerShell ServiceNow Splunk Office 365 C++ REST More: We are an innovative and collaborative organization seeking a Voice Engineer to support our global voice infrastructure on a 12-month contract in Chester, with a working pattern of three days per week in the office. This role is based in Chester Business Park and offers the opportunity to work with a dynamic team where creativity, teamwork, and professional growth are valued. We also use generative AI tools to support our candidate screening process to help ensure a fair, consistent, and efficient experience for applicants, while all final decisions are made by our hiring team. We are an inclusive employer and encourage applications from people of all backgrounds; if reasonable adjustments are needed at any stage, we will be happy to support them. last updated 20 week of 2026