Description
ESR Europe (ESR Group | Home) is the European platform of ESR Group, the leading global real estate investment manager. 156BN USD 2000+ people across 28 countries
The team comprises c.140 employees and operates across the UK and Western Europe managing a total AUM of $5.2Bn. (c.250 properties)
We have a comprehensive offering across multiple investment vehicles comprising public markets, equity and credit discretionary funds, joint ventures and SMAs.
Our corporate strategy is focused on the following four key areas:
Ø New Economy/I&L
Ø Office
Ø Living
Ø Credit
Our unique vertically integrated delivery model combines investment, asset management, development, and property management solutions to provide a full and dynamic investment management service for our global clients.
Role Overview
The role supports Property and Regional Pod Managers in efficiently managing a diverse property portfolio. Responsibilities include upholding the company's standards, collaborating with Property Managers, ensuring compliance with Health and Safety regulations, and overseeing on-site personnel. The role encompasses both local and company-wide objectives.
Key Responsibilities
At all times to follow the procedures set out in the Company's Finance & Property Process Document, including but not restricted to the following duties:
Implementation Of Best Practices
* Implement and oversee best practices in Health & Safety/statutory compliance, accounting, information/communications, procurement, operations, customer focus, and human resources within managed properties.
* Ensure company policies and procedures, standard systems, documents, and templates are consistently applied.
* Maintain high standards of service delivery, measure performance, and enhance reporting to clients.
Advisory Role
* Provide ad hoc advice and guidance on facilities management instructions within the portfolio.
Property Inspection And Reporting
* Formally inspect fully managed properties monthly, ensuring adherence to insurance requirements and "good estate management" practices.
* Maintain detailed and quality-checked inspection reports for the Property Manager's use.
Locum/Buddy Support
* Provide locum or 'Buddy' services in the absence of other Facilities Managers, ensuring continuity in coordination with company Facilities Managers and the Helpdesk.
Policy Implementation And Team Development
* Assist in implementing and overseeing policies and procedures, ensuring integration with the wider property team.
* Develop and mentor Facilities Management and on-site Property team personnel, identifying and addressing training needs.
Financial Management And Compliance
* Maintain the Company's Health & Safety system ensuring risk assessments and statutory inspections and reports are in place with follow up recommendations actioned.
* Proactively manage the accounts system, ensuring the placement of purchase orders and adherence to Service Charge Budgets.
* Implement and follow company Quality Assurance, meeting job specification requirements and statutory standards.
Other Duties
* Such other duties or functions that may be required by the Company from time to time.
Requirements
* Preferably MIOSH qualified
* Minimum 3 years in a similar Facilities role
* Preferably from a Health & Safety/Property Management Consultancy background.
* Member of Institute of Workplace and Facilities Management (MIWFM) or higher
* Single or multi-Site Building Management experience
* Strong customer service focus with a professional and confident approach when dealing with clients and tenants.
* Solid understanding of facilities management, including health & safety, administration, building fabric, M&E services, finance, and disaster management.
* Excellent IT skills, particularly in Microsoft 365 (Excel, Word, PowerPoint) and financial databases; experience with AutoCAD or CAFM systems is an advantage.
* Highly organised, with the ability to manage people, budgets, contracts, and technical building matters efficiently.
* Strong analytical, numerical, and problem-solving skills, with great attention to detail and accuracy.
* Effective communicator who collaborates well within a team, contributes ideas confidently, and can work independently when required.
* Committed to continuous learning and self-development.
Benefits
* Holidays – 25 days per year plus 10 bank holidays and local public holidays in Scotland
* Private Medical Insurance
* Health Cash Plan
* Pension
* Death in Service
* Employee Assistance Programme
* Cycle to Work Scheme