Your newpany
Join a forward-thinking organisationmitted to delivering innovative and resilient IT solutions across the organisation. This is a fantastic opportunity to lead a high-performing IT Service Operations team and shape the future of technology delivery. This role is offered as a 12 Months FTC and can be worked remotely with occasional travel.
Your new role
As Head of IT Service Operations, you will oversee the delivery of business-as-usual IT services, lead service desk operations, and drive continuous improvement across systems and processes. You’ll play a pivotal role in designing end-to-end technical solutions, supporting bids and tenders, and managing supplier relationships to ensure value and performance.You’ll work closely with senior stakeholders and the wider Technology Directorate, contributing to strategic planning and ensuring alignment with the organisation’s roadmap. This role also includes leading contract transitions, implementing robusternance, and championing a solutions-focused culture.
What you'll need to succeed
1. Proven leadership in IT operations, service desk management, and supplier engagement
2. Experience managing multidisciplined teams including a service desk
3. Strong experience in technical solution design, bid writing, and contract mobilisation
4. Expertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworks
5. Excellent stakeholder management andmunication skills
6. Ability to drive innovation, efficiency, and secure operational practices
7. Relevant qualifications ( ITIL, Six Sigma, Degree in IT or related field)
What you'll get in return
8. A strategic leadership role with real impact
9. Opportunity to shape IT operations and influence business growth
10. Collaborative working environment with senior leadership
11. Career development and training opportunities