Are you passionate about global and social issues? Do you want a role where every conversation has the power to make a real difference?
We're looking for personable, enthusiastic, and motivated individuals to represent a wide range of incredible charities and non-profits over the phone. From international NGOs to local Wildlife Trusts, and from women's and LGBT+ rights to animal welfare, child protection, and national health causes—you'll be at the heart of campaigns that matter.
What you'll be doing:
· Speaking with existing supporters who already care about the cause—no cold calling.
· Having meaningful, engaging conversations about important issues.
· Inspiring people to deepen their support through welcome calls, membership, cross-sell, legacy giving, and more.
· Making confident, compassionate fundraising asks on behalf of our charity partners.
Why join us?
· A supportive, friendly, and values-driven team environment.
· 'Call guides' not monotone calling scripts—we want you to be yourself
· A chance to build communication and persuasion skills that will stay with you for life.
· The satisfaction of knowing your work directly helps charities continue their vital missions.
If you're motivated, empathetic, and want to use your voice to create change, this could be the perfect role for you.
Location: Home working (any UK location)
Hours: Flexible hours to suit you, Fixed contract of 10.5 hours, booking requirement hours per week (minimum requirement 21 hours per week)
Shifts: Monday-Friday, 12:30-4:00pm, 4:30pm-8:00pm or 12:30 pm- 8:00 pm. Can work one of two shifts per day as long as weekly shift pattern favours equal or greater evening shifts.
Pay rate: Starting at £13 per hour (£13.85 London weighting) base rate plus holiday and sick pay. Potential to earn up to £16 per hour (£16.64 London weighting) and additional bonus scheme
Pay enhancement and tier scheme: opportunity every week to bonus from tier one (post grad bay), also opportunity to move up pay tiers
Key attributes:
· As a home worker you must be productive, self-motivated, and self-managing.
· Outstanding interpersonal skills transferable to telephone conversations
· Confident and clear speaking voice
· Adequate IT skills geared toward using a dialling out calling platform
· Confidence in making financial ask, where appropriate more than once within the call
· Ability to both follow a structure (call guide) and use initiative to personalise calls and respond sensitively to supporters.
· Ability to perform to target based working environment
Practical needs:
· Private work space with no noise pollution or household foot traffic
· Laptop or PC running on with MAC or Windows 8 or above (we specifically cannot run on Chromebooks or Windows 7)
Our dialling software requires a specific specification to ensure call quality.
Minimum requirements:
* Windows 10 or 11 (MacOS 12 Monterey or newer also supported)
* Intel Core i5/i series or better), i9, or i series or better)
* AMD Ryzen series or better), Ryzen 5/7/9
* 8GB RAM or more
* Not supported: Older Pentium, Celeron, ARM processors, or Macs running Parallels/Boot Camp
As part of the process we'll ask you to complete a TeamViewer session with us before the interview, so we can confirm your system meets these requirements.
· Ability to run an Ethernet cable (provided) from workstation to internet router as home WIFI is rarely strong enough to support desired sound quality
Desired:
· Proven success in previous telephone or fundraising roles, proven success at working to either sales or fundraising targets in a phone-based role.
Job Type: Full-time
Application question(s):
* Tell us about a time you persuaded or inspired someone. How did you do it?
* What is your favourite charity or cause, and why does it matter to you?
* Why do you want to work in fundraising, and what causes are you personally passionate about?
Experience:
* Outbound calling: 1 year (preferred)
Licence/Certification:
* access to a private workspace free from background noise? (required)
* connection via Ethernet cable to your router (not WiFi)? (required)
* Windows 8+ or Mac computer (no Chromebook/Windows 7)? (required)
Location:
* United Kingdom (required)
Work Location: Remote