Job description:
The Business Requirements Assistant is a key member of the Business Change team within Contract Logistics Government & Defence. This role supports the end-to-end management of Requirements Change Forms (RCFs) and Logistics Service Requests (LSRs), ensuring that customer requirements are processed accurately and efficiently from submission through to service offer.
How you create impact Process Requirements Change Forms (RCFs) and Logistics Service Requests (LSRs) accurately and within agreed timelines.
Investigate and validate data using systems such as BObs, BODMS, Dispatcher, and BWIMS, and consult subject matter experts where necessary.
Collaborate with Operations and Finance teams to gather cost projections and ensure smooth workflow.
Draft offer letters for customers based on processed RCFs and LSRs.
Maintain and update databases for RCFs and LSRs to ensure accurate tracking and reporting.
Send weekly trackers to Operations highlighting outstanding LSRs.
Assist with stock placement analysis across the storage estate using system data and SME input.
Support reporting and presentations for senior stakeholders by collating data on processing times, costs, and other metrics.
Contribute to process improvement by maintaining documentation and supporting the development of the Business Requirements Teams capabilities.
What we would like you to bring Organisational Skills: Strong ability to manage multiple tasks efficiently.
Deadline-Driven: Thrives in a fast-paced environment and meets tight deadlines.
Attention to Detail: Diligent in ensuring accurate documentation.
Communication Skills: Effective written and verbal communication.
Customer Focus: Understands the importance of customer satisfaction.
IT Literacy: Proficient in MS Office and web applications.
Proactive Learner: Willingness to learn and grow within the role.
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
TPBN1_UKTJ