Salary: £66,000 - 106,000 per year Requirements: 3 years of customer support experience within financial services Strong technical capability and ownership in a fast-moving environment Passion for technology and willingness to learn new tools and concepts Experience delivering first and second-line support, including onboarding new customers Strong understanding of support processes and adaptable approach Solid hands-on experience in Unix/Linux environments Knowledge of common scripting languages to help automate processes Background in financial services, especially around Market Data or Order Entry Excellent communication skills and a proactive, customer-focused mindset Nice to have: Networking fundamentals Nice to have: Deployment management Nice to have: Foreign exchange (FX) markets Nice to have: Messaging protocols (particularly FIX) Nice to have: Technical writing/documentation Responsibilities: Provide first and second-line support to customers Onboard new customers effectively Support existing users with strong understanding of support processes Collaborate with the team to improve and automate processes Troubleshoot and resolve issues in Unix/Linux environments Assist with integration of scripting solutions into existing frameworks Maintain a proactive approach to customer support Adapt to customer needs and changing environments Continually enhance skills in modern infrastructure and financial market connectivity Technologies: Support Linux Unix More: We are a leading financial technology provider based in Belfast, seeking to expand our global support footprint for a core product used by major institutions in the financial services sector. This role offers a fantastic opportunity for individuals who are passionate about technology and keen to learn. You will join a collaborative team focused on mission-critical systems and gain valuable experience in modern infrastructure and automation. Full training is provided, ensuring a supportive environment for skill development. last updated 11 week of 2026