We're looking for an experienced Customer Service Team Leader to lead and support our client's Customer Service team in a fast-paced operational environment. You'll oversee daily customer service activity, manage team performance and ensure customer orders and queries are handled accurately and on time. The role acts as a key link between customers, internal teams and management with responsibility for maintaining high service levels and supporting effective use of Microsoft Dynamics 365 Business Central.
£28k- £32k per annum depending on experience
Office-based in Bourne End
Key Responsibilities
* Lead and support the customer service team
* Manage calls, shared inboxes, and customer enquiries
* Ensure customer orders are processed within 24 hours, maintaining 99% OTIF
* Monitor back orders and delayed shipments, providing regular updates
* Maintain accurate order, pricing, and customer records
* Act as a key user for Microsoft Dynamics 365 Business Central
* Produce reports and support KPI reviews
Key Skills
1. Experience in a customer service or account management role
2. Previous team leadership or supervisory experience
3. Strong organisational and communication skills
4. ERP system experience (Dynamics 365 Business Central desirable)
5. Calm, customer-focused, and confident managing multiple priorities...