JD Sports- Warehousing Operations, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom
Job Description
The purpose of the role is to oversee the day-to-day running of the Returns & Stock Control Department and the Stock Removals process, ensuring that daily targets are achieved, maintaining accuracy, and delivering a high standard of customer service.
Key Duties / Responsibilities
* Distribute work fairly across the team to ensure targets and objectives are achieved while maintaining high accuracy standards.
* Support the identification and resolution of departmental operational issues.
* Oversee all aspects of Returns & Stock Control, including retail returns, pricing of clearance stocks, stock removals, audits, eBay, and reporting potential quality or product issues to relevant departments.
* Monitor adjustments within the DC and analyze information to identify and report findings.
* Monitor the audit trail of cartons dispatched from the DC.
* Investigate discrepancies reported by stores.
* Audit stocks destined for and passed over to jobbers and supervise the removal of ‘End of Line’ stocks to jobbers.
* Ensure all returns are regularly collected and carry out spot checks, monitoring and overseeing stocks slated for disposal, including lost property.
* Assist with ongoing development of all department members.
* Deputize for the Returns and Stock Control Supervisor in their absence.
* Complete any reasonable ‘adhoc’ tasks in line with business needs and your current responsibility level.
* Develop and document new processes within the department.
* Ensure department KPIs are met through operative training and development.
Skills, Knowledge & Experience
* Previous first-line management experience essential.
* Previous Returns or Stock Control experience preferred but not essential.
* Problem-solving ability.
* Good written and verbal communication skills.
* High levels of literacy and numeracy for documentation and accurate record keeping.
* Ability to prioritize work.
* Self-motivated, working independently on initiative.
* A team player capable of communicating and working with staff at all levels.
* Confidence in decision making.
* Professionalism and leadership skills essential.
System Knowledge (Preferred not essential)
* WMS
* Oracle
* Microsoft Office
* Assure
* Metapack
* Jira
Benefits
Staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
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