The Role This role is based in the Electronic and Analysis team within Engineering, Electronics and Construction workshops EEC. It supports our Cisco based network infrastructure found within a variety of under/postgraduate labs along with servers providing services to users. As well as supporting physical hardware you would also be expected to provide in class support. This would be in the form of demonstrating the appropriate use of software and hardware and facilitating the self-directed learning of project students. You can find out more about the Computing Department here While you will be based predominantly in the computing section of the Electronics and Analysis team, the role may require you to work collaboratively across several Technical Operations Resources & Services (TORS) teams. To be successful you will need good verbal and written communication skills as well as significant experience in providing excellent customer service. The Department Technical Operations, Resources and Services Team (TORS) is part of the Student and Academic Services directorate and is made up of highly qualified, specialist and experienced members of staff. We provide support to a vast and diverse range of teaching, research and commercial activities across the University. TORS staff work closely with other University services such as Health and Safety, Finance and Estates. Our role is to ensure that specialist spaces are fully accessible and add value to the student experience. We are signatories to the Technician Commitment initiative and partner affiliates of the National Technician Development Centre. We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment. You will be contractually enrolled into the Local Government Pension Scheme (LGPS) – one of the largest and most generous defined benefit pension schemes in the country. Find out more about the LGPS. If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available. For this job, we particularly welcome applications from minority ethnic applicants who are underrepresented in this area/ this type of job at Sheffield Hallam. The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. We welcome applications for job-share, part-time and flexible working arrangements. To find out more, take a look at our guide to applying. Accessibility We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form. Your feedback helps us enhance our accessibility efforts and improve our services.