Job TitleCustomer Relations Consultant LocationHybrid working (Remote with occasional travel to the office in Dunfermaline for meetings) Working HoursMonday to Friday, 9:00am – 5:00pm Line ManagerCustomer Relations Manager Department Overview At Vets Now we are committed to providing a high standard of customer and patient care and are continually looking to improve the customer experience. Our Customer Relations team play a critical role in the customer journey, ensuring that customers feel listened to when they have feedback or concerns, and they work hard to ensure we consistently reach the right outcomes for our customers and the business. Main purpose of job We have an exciting opportunity for a Customer Relations Consultant to join our team. You’ll be part of a highly motivated team who are passionate about exceeding customer expectations and making a personal difference at Vets Now. As a Customer Relations Consultant, you will be responsible for managing, investigating, and responding to customer complaints, as well as carrying out administrative duties for the team. You will be required to communicate effectively with clients, professional bodies, and key internal stakeholders via both written and verbal communication. This is a primarily remote role, with occasional travel to the office required for meetings and team collaboration.