PAGU is seeking an experienced Service Manager / Assistant General Manager to lead our front-of-house operations and guest experience. This is a salaried leadership role for someone who is detail-oriented, proactive, and deeply invested in hospitality, systems, and people.
Compensation: $60,000+ DOE
Benefits: transportation/parking support, wine education, paid time off, bonus opportunities
This role balances administrative leadership (3 days/week) responding to event leads, managing systems, and supporting growth with hands-on service leadership (2 days/week) as the principal manager on duty.
We’re looking for someone who:
1. Leads with calm, clarity, and care
2. Communicates promptly and thoughtfully with guests and partners
3. Is present for the team and attentive to service flow, pacing, and standards
4. Thinks strategically about sales, average checks, and guest experience
About PAGU
PAGU is a Michelin awarded Japanese tapas restaurant led by three-time James Beard semifinalist Chef/Owner Tracy Chang, located between Central Square and MIT in Cambridge.
Our food celebrates local ingredients through Japanese and Spanish techniques, and our work extends beyond the dining room through cooking classes, events, and community partnerships. PAGU is a place for thoughtful hospitality, continuous learning, and meaningful collaboration.
We are building a company people are proud to work with, rooted in empathy, dedication and joy.
Our Values
At PAGU, we ask:
5. How do we better care for our team?
6. How do we better care for our guests?
7. How do we better care for our community?
These questions guide how we train, lead, and show up every day—from service standards to nonprofit collaborations and community events.
Role Responsibilities
Team & Leadership
8. Training, coaching, and team development
9. Daily floor leadership and accountability
Operations
10. Opening/closing oversight
11. Managing service flow, expo, and private dining/events
12. Maintaining aesthetics, ambiance, and standards
Product & Beverage
13. Food and beverage knowledge (including allergies)
14. Beverage menu upkeep and wine stewardship
15. Compliance with health and city regulations
Guest Relations & Community
16. Building lasting guest relationships
17. Managing guest databases and communications (Resy, Mailchimp, Tripleseat)
18. Community engagement and outreach
Administrative & Financial
19. Website and online ordering updates
20. Revenue tracking and sales goals (daily/weekly/monthly)
Systems & Tools
21. Google Suite, Toast, Resy, Tripleseat, Stripe, Shopify, DoorDash/Caviar
Certifications
22. TIPS
23. ServSafe
24. Choke Saver
Selected Accolades
25. Michelin Bib Gourmand (2025)
26. Boston Magazine Top 50 Restaurants (2025)
27. Eater Boston: Best Private Dining Rooms (2025)
28. James Beard Foundation Semifinalist (2020, 2022, 2023)
29. StarChefs Rising Star Game Changer
PAGU is an equal opportunity employer.