Overview
We are currently recruiting for an experienced Account Manager to join our expanding team. The successful candidate will be building strong multi-level client relationships for clients spending up to 1 million. Using these relationships to strategically develop the client commercially, contractually and operationally in order to maximise opportunities.
Responsibilities
* Develop strong multi-level client relationships through close regular contact and planned meetings
* Implement and maintain bespoke client account development plans
* Understand the overall strategic importance of each account within the wider Gray Dawes business
* Conduct formal review meetings with each client face to face wherever possible
* Work with Sales & implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management programme
* Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM
* Proactively highlight to clients the value being provided to their travel programme
* Utilise data to highlight opportunities for cost saving to the client and overall service enhancement
* Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal
* Promote company supplier relations policies
* Proactively work to enhance the commercial position of each account through product promotion, selling additional & paid services
Experience & Qualifications
5+ years account management experience with a TMC.
Experience working with and building multi-level client relationships including with client c-suite.
Ability to solve problems using good judgement and think independently.
To work to strict deadlines.
Organised and methodical.
Have a commercial mindset.
Ensure that the job always gets done and client is responded to.
Skills & Knowledge
* Account Planning
* Customer Service to the highest level
* Knowledge of working day to day within a CRM system
* Knowledge of working with and interpreting business intelligence reports / management information
Qualities
* Confident
* Personable
* Able to quickly build trust
* Ambition & drive to do the best
* Proactive
* Adaptable
* Ability to think calmly & laterally
Other Requirements
* Flexibility to travel extensively within the UK where reasonable notice is provided by the client / company
Other Accountabilities
* Endeavour to Use Good Judgement at all times
* Deliver to clients the very highest level of service
* Work to always have the best interests of Gray Dawes at the fore
* Identify and report any potential clients at risk immediately
* Have a commercial mind-set to proactively enhance the financial and income position of each client
* Display in action the Gray Dawes Values in both external and internal interactions and communication
* Have a solve for the customer approach
* Work in proactive manner with colleagues in the Account Management and wider business teams
* Leverage data within decision making processes
* Adhere to all relevant policies, operating procedures and standards at all times
* Always work with due care and attention to ensure the personal safety of yourself and others
* Attend staff meetings and training sessions as required
* Provide weekly activity feedback in written and verbal form
* Carry out any other role or task that is commensurate with the spirit and purpose of this job description
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