Join Our Team as an Assistant Housing Officer
📍 Location: Burngreave, Sheffield
📅 Closing Date: 27th May 2025
💰 Salary: £28,500 (pro-rata)(equivalent to £15.65 p/h)
📄 Contract: Permanent, part-time (14 to 16 hours per week available)
At Arches Housing, we’re committed to providing excellent services to our residents and creating safe, thriving communities. As an Assistant Housing Officer, you’ll be the first point of contact for customers, supporting our housing management services and ensuring our neighbourhoods remain great places to live.
What You’ll Be Doing:
* Be a first point of contact for customers via phone, email, web chat, and face-to-face.
* Support the management of Arches properties and neighbourhoods, ensuring they are safe and well-maintained.
* Assist with lettings and allocations, including conducting viewings and sign-ups.
* Help tackle anti-social behaviour (ASB) by logging reports and investigating low-level cases.
* Carry out estate walkabouts, identifying and resolving issues to improve neighbourhoods.
* Support residents to sustain their tenancies and signpost them to relevant services.
* Work with external partners such as the police, local authorities, and community groups.
* Help deliver resident engagement initiatives to strengthen relationships with our communities.
What We’re Looking For:
✅ Demonstrable experience in a customer-focused role, preferably in housing or a related field
✅ Experience of working with vulnerable residents and diverse communities
✅ Excellent communication and problem-solving skills
✅ Strong ability to prioritise tasks and manage a varied workload
✅ IT literate and confident, with experience using Microsoft Office – even better if you have experience of using housing databases!
✅ A full driving licence and access to a vehicle for work (desirable but not essential)
Why Join Arches?
🌟 Our Benefits Package Includes:
🏡 Agile Working – Opportunities to work flexibly to support a healthy work-life balance
💰 Generous Pension Scheme – Helping you plan for the future with a 9% employer contribution
🎓 Learning & Development – Opportunities to grow and develop your skills
🌿 Wellbeing Support – Westfield cover, with access to mental health and wellbeing resources
🏖️ Annual Leave – generous holiday entitlement starting at 28 days (in addition to Bank Holidays), plus additional leave for long service (pro-rata for part-time working)
🎉 Team Culture – A friendly, inclusive, and supportive workplace
If you’re passionate about working with communities and making a difference, we’d love to hear from you!
For full details about the role, including the job description and person specification, please visit our website at: www.archeshousing.org.uk\careers
📩 Apply today! The closing date is Tuesday 27th May 2025.
The role may close early if sufficient applications are received. Don’t delay – apply today!
Send in your CV and a covering letter telling us about you and why this is the role for you, to recruitment@archeshousing.org.uk
📅 Interviews will be over the week commencing 2nd June. Please tell us in your application if you are not available on any specific dates or times during that week.
For an informal chat about the role please contact recruitment@archeshousing.org.uk and we’ll arrange this for you!
To learn more about us, employee benefits, and how we recruit please visit our website at https://www.archeshousing.org.uk/careers/