Job Overview
We are looking for a Clerical Officer to join our dynamic team of highly motivated individuals.
We are looking for an enthusiastic and energetic individual to work in this extremely busy department. The post is both interesting and varied and requires someone to show initiative and work as a member of a team. Applicants should have a responsible attitude and be able to demonstrate good communication skills, as regular liaison is required with patients, Trust personnel and the general public.
Plymouth Hospitals NHS Trust is an Equal Opportunities employer and is actively working toward a smoke‑free environment. Under the Trust's Green Commuter Strategy, onsite parking is restricted.
Responsibilities
* Provide a clerical service to the ward and assist nursing staff in reception of families and visitors to the ward.
* Provide administration support to the team of nursing and clinical staff working within the CDC.
* Liaise with other departments providing necessary notes, referral information and results for medical nursing staff.
* Be responsible for the booking, preparing and reception of out‑patient clinics.
* Liaise with consultants, junior medical staff, medical secretaries, central records library and out‑patient staff.
* Act as the appointment officer for Consultant Paediatricians, Visiting Consultant Teams and their support staff.
* Work to the Trust values – leading with excellence, caring with compassion.
* Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities, etc.
* Attend statutory, essential and mandatory training.
* Respect the confidentiality of all matters relating to employment and other staff members, and comply with Data Protection legislation.
Knowledge & Experience
* Previous demonstrable experience of working in a large clinical business.
* Demonstrable experience in working with the general public.
* Proven knowledge of iPM.
Qualifications
* GCSE (Grades 9‑4, A‑C) in Maths & English and NVQ Level 2 in business administration or related subject, or equivalent experience.
* Good communication skills, written and verbal, with fluency, clarity and effectiveness at all levels.
* Organisational skills.
* Understanding of the Trust's waiting‑list policy.
Other Factors
* Flexibility to cover colleagues during absences.
* Demonstrated understanding of confidentiality.
Disposition Attitude and Montivation
* Work as a team member.
* Proactive, takes own initiative.
* Able to work calmly and methodically in a busy environment with a busy workload.
* Willingness to learn and develop in a challenging environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service to check for any previous convictions.
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