Overview
Customer Service Specialist - Life Sciences and Biotechnology Industry
The location of the role is Amersham (onsite).
The duration of the contract is 12 months.
The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week)
Preference for bilingual candidates - English and either Italian, French OR Spanish
Key accountabilities
* Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
* Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
* Invoicing of service interventions
* Dispute Handling
* Deep dive into stock discrepancies and follow up
* Physical Inventory support
* Activating contracts within in-house systems
* Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
* To provide excellent customer service for customers, both internal and external
* Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
* Provide knowledge and accurate information to customers.
* Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Experience, Skill requirements & qualifications
* Written and oral fluency in English (an additional European language Spanish, Italian, French preferably)
* Excellent communication and interpersonal skills
* Excellent organisational skills and ability to prioritise workload
* Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
* Competent MS Office skills and be comfortable working with different systems
* Previous client and customer service experience
* Ability to work well in a busy customer service environment
* Attention to detail and ability to prioritise
* Flexibility and willingness to work as a team member
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