Senior Service Advisor
Location: Ipswich
Salary: £30,000 – £36,000 Basic | £38,000 – £42,000 OTE
Hours: Monday–Friday 8:00am – 5:30pm
Weekends: 1–2 Saturdays per month (rota basis)
🧾 The Role
We are recruiting for an experienced Senior Service Advisor to join a busy and successful dealership in Ipswich.
This is a fantastic opportunity for either an established Senior Service Advisor or an experienced Service Advisor looking to step up into a leadership role.
🔧 Key Responsibilities
* Act as the lead contact for service customers
* Support and mentor junior Service Advisors
* Handle customer complaints and escalations
* Upsell additional work, services, and products
* Manage daily bookings and workshop diary
* Liaise between customers and the workshop
* Ensure high levels of customer satisfaction (CSI)
* Drive aftersales revenue and efficiency
✅ Requirements
* 2–4+ years’ experience as a Service Advisor
* Previous senior / team leader experience (or ready to step up)
* Strong customer service and sales ability
* Experience using systems like Kerridge / Pinnacle (preferred)
* Ability to work in a fast-paced dealership environment
* Full UK driving licence
💰 Package & Benefits
* £30k–£36k basic depending on experience
* £38k–£42k realistic OTE
* Bonus scheme (monthly + CSI-based)
* Manufacturer training
* Career progression opportunities
* Pension & staff discounts