Overview
Position: Operations Manager
Contract Type: Permanent – 45 hours per week
Location: Norwich, NR6 5DS
Shift: Days (Monday – Friday / 06:00-16:00)
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role
The purpose of this role is to run the day-to-day operation of the warehouse effectively and efficiently, working in collaboration with Service Partners and employed staff. To motivate, coach and develop shift managers to achieve best quality in all areas of the operation.
The main role aim is to achieve excellence on standards of service and to liaise and work with the Site/Area Manager to ensure that KPI’s and minimum standards are achieved in line with company targets and customer expectation.
Key Role Responsibilities
* Develop a good understanding of the workings of the operation within the warehouse to ensure service levels are achieved.
* Ensure that employees are regularly briefed in line with Company communications & strategy.
* Ensure company compliance and KPI’s are adhered to in line with company targets, setting the highest standards in all areas of the business.
* Ensure that employee performance is well managed, and Performance Reviews are conducted in line with the Company review procedure.
* Review cost performance against location to ensure that costs are in line with agreed targets and staffing levels.
* Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance.
* Plan, forecast and monitor employee numbers against productivity to ensure appropriate resource is in place.
* Carry out any other duties that may be reasonably required in the context of the job role, or as instructed by the Site/Area Manager.
The ideal candidate will have
* Shift management experience in the parcel industry
* Experience of leading a team of at least 12
* Experience with statistical analysis and data processing
* Good knowledge of all computer systems relevant to the operation
* Excellent verbal and written communication are appropriate and in line with Data Protection Regulations.
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
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