Facilities Management Services Officer Location: HMP Fosse Way – Leicestershire Salary : £30,748 plus excellent benefits Schedule: 40 hours per week, working Monday – Friday between the hours of 8am – 4.30pm, within this you will be part of an on call rota system. Ready to impact a better future? As a Facilities Management Service Officer in our UK&E Justice and Immigration Facilities Management team, you’ll help keep the estate safe, compliant, and running smoothly — enabling colleagues, contractors, and visitors to operate securely and confidently. You’ll play an important role in supporting essential maintenance activity, ensuring contractor safety and tool security, and contributing to a clean, well‑maintained environment. Your work will help create safe spaces that positively impact the people and communities we support every day. Job Purpose: To form part of a Works Service Team of multi skilled engineers. Assist other trades and engineers in their duties as may be required forming part of a multi skilled team. A working knowledge of Plumbing/Electrics would be an advantage. Key Duties and Responsibilities: Ability to self-motivate. Ability to use own initiative and to work to tight timescales. Ability to prioritise workload, working in a logical and methodical manner. Ability to communicate effectively at all levels, both in writing and orally (including good telephone manner). To carry out all duties assigned to him in a safe manner, observing all statutory regulations and local regulations. To ensure that various pre planned maintenance schedules are kept up to date and maintained as may be required. To assist in multi trade support of other members of the FM team in completing work Experience in working in a security environment. Related routine maintenance and repairs but within the capabilities of his ability, experience and training. To carry out other duties that may be delegated to him from time to time but which fall within his ability; experience and training. To operate machine tools safely and according to his training of installed equipment within the works service workshops. To assist the other members of the maintenance team with their activities as may be required, on other plant and apparatus. To carry out all duties assigned to him in a safe manner, observing all statutory regulations and local regulations. To maintain records of tools and report as required. To escort contractors around the site as and when required as per written instructions. Skills and Knowledge required: Flexible and proactive with a commitment to customer satisfaction and continuous improvement to working approach. Good interpersonal skills. Will need to be a team member of the Facilities “Out of hours” call out roster. Vetting and Checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively. What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 25 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.