Salary: £60,000 - 85,000 per year Requirements:
* Strong experience planning and delivering user research, using interviews, usability testing, surveys, and desk research (both qualitative and quantitative) to understand user needs and behaviors.
* Proven ability to analyze research and data to identify clear patterns and insights, define problems, and turn findings into practical recommendations that improve digital experiences.
* Confidence translating insight into design outputs, including wireframes, prototypes, personas, and journey maps, to help teams visualize and improve user journeys.
* Experience working collaboratively across disciplines, partnering closely with designers, product managers, and developers to inform decisions and align on user-centered solutions.
* Skilled communicator and influencer, able to present findings clearly and persuasively to stakeholders, guiding teams towards agreed outcomes and improvements.
* Well-organized and adaptable, able to manage multiple priorities, plan work effectively, and deliver at pace in a fast-moving digital environment.
Responsibilities:
* Oversee the full journey of how users experience our website and digital products.
* Spend time understanding what users need, what frustrates them, and how they move through our online journeys.
* Conduct research on user behavior, testing ideas, and turning feedback into practical design improvements.
* Create simple visuals like wireframes, journeys, and prototypes to show how pages and tools should work.
* Ensure information is easy to find and flows logically.
* Share findings with teams across the business to help everyone understand the users point of view and improve the overall digital experience.
Technologies:
* Support
* Spark
* UX UI Design
More:
At Lowell, were on a mission to make credit work better for all. We buy debt from various companies across different sectors, treating people with dignity and helping customers pay off their Lowell debt in practical and affordable ways. Our culture celebrates and supports your well-being, with recognition awards and various initiatives aimed at helping you feel balanced and resilient. We offer a discretionary annual bonus, flexible benefits, hybrid working, free onsite parking, generous holiday allowances, and life assurance. Were committed to helping you grow—both personally and professionally—providing the tools and opportunities needed to thrive in one of the most dynamic companies in the UK finance sector. We value diversity and welcome applicants from all backgrounds.
last updated 4 week of 2026