POSITION SUMMARY
At Marriott, we believe brilliant operations start with strong support. If you are an individual who is highly self-motivated, proactive and excited by operating in a fast changing and evolving environment as part of the world’s largest hospitality company, then this role is for you. You will work close to our core business, supporting hotels day-to-day and making things work where it matters most – for our associates and our customers.
The Manager Payment Solutions role is a fixed term opportunity (12 months in duration) which plays a fundamental role across Europe, Middle East and Africa in enabling our hotels to operate smoothly and confidently with Marriott’s global payment brand standard gateway, FreedomPay.
You will report to the Director, Payment Solutions EMEA as part of our EMEA Finance Operations team, focused on hands‑on support, deployment, implementation and ongoing operational ownership. Building relationships and demonstrating an enterprise mindset you will partner closely with hotel finance and IT teams, shared service centres and external providers, resolving issues as they arise and maintaining compliance in a fluid payments environment.
Success in this role requires adaptability, strong organizational skills, clear communication and a developed understanding of hotel finance operations and on‑property systems.
Continue reading for more information on the role, or take the leap and apply now.
KEY RESPONSIBILITIES
Payment Solution Support & Deployment
1. Support hotels through FreedomPay deployments, upgrades and changes, working in partnership with project teams and vendors
2. Act as a primary operational contact for payment‑related issues, coordinating resolution across internal and external stakeholders
3. Proactively manage incidents and escalations, resolving issues before they require senior leadership intervention
4. Track and follow up on service levels, ensuring hotels receive timely and effective support
Operational Management
5. Develop and maintain clear documentation, SOPs and best practices for hotel teams
6. Support alignment with card brand requirements, local regulations and data governance, coordinating actions and tracking progress
7. Coordinate product updates, including testing, timing and communication to impacted hotels
8. Prepare and share operational reporting and insights (. chargebacks, volumes, service levels) with internal stakeholders
Hotel & Stakeholder Engagement
9. Partner closely with Area DOFs, hotel finance teams and property IT contacts
10. Provide practical, easy‑to‑understand guidance to hotels across diverse markets
11. Build strong owner and hotel relationships through responsiveness, clarity and follow‑through
12. Collaborate with Finance, IT, Legal, Brand and Market teams to ensure smooth execution of initiatives
SCOPE
13. Operational support and deployment of FreedomPay across EMEA hotels (Managed and Franchised)
14. Approximate split: 50% support / 50% deployment
15. Location: London (UK), Eschborn (Germany) or Dubai (UAE)
16. Travel: Less than 5%
17. Hybrid working: 2–3 days per week in the office
18. English required; additional languages an advantage
CANDIDATE PROFILE
Preferred Skills & Experience
19. 5+ years’ experience in hotel finance, hotel operations, or hospitality systems support
20. Strong understanding of on‑property finance processes, PMS and POS environments
(Opera experience strongly preferred)
21. Experience supporting system implementations, technology rollouts or operational change in a hotel or multi‑unit environment
22. Highly organised, with the ability to manage multiple priorities and deadlines
23. Confident communicator comfortable working across cultures and levels of seniority
24. Collaborative, service‑oriented mindset with a practical, solutions‑focused approach
Education
25. Degree in Hotel Management, Finance, Business or related field
WHO SHOULD APPLY
This role is ideal for someone who:
26. Their career has grown within hotels, hotel finance, or hospitality operations
27. Thrives in fast and ever-changing environments
28. Is motivated by supporting properties directly and being close to day‑to‑day operational realities
29. Is comfortable working with PMS, POS and hotel finance systems
30. Enjoys coordinating between hotels, internal teams and external providers to get things done
31. Thrives in a hands‑on, delivery‑focused role rather than a purely strategic or commercial position
This role is not intended for candidates whose experience is primarily in banking, acquiring, payment product sales or payment strategy roles outside of hospitality.
WHY JOIN MARRIOTT INTERNATIONAL?
Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For in Europe 2025 by Great Place to Work.
This reflects our people‑first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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