Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
Position Overview
The Shared Service Analyst analyzes key payroll data during the payroll lifecycle globally. The Analyst ensures tight control of the specific payroll and tax processes by ensuring key milestones are met in a high-quality manner. This position ensures strict adherence to GDPR guidelines by ensuring data privacy is always secured. The Analyst serves as the quality gateway to accurate payroll payments to OSV’s global client base by ensuring the utmost quality payroll data support and the timely completion of all payroll activities.
Essential Functions/Duties/Responsibilities
Audit and Reconciliation Responsibilities:
1. Analyse, validate, and report items that fail to reconcile, ensuring sufficient information is provided to assist in problem resolution.
2. Establish data entry priorities and resolve discrepancies by using departmental policies and procedures.
3. Carry out data entry responsibilities as per the requirements and priorities
4. Verify entered data by reviewing, correcting or updating data assisting in the regulatory submission and reply to transactions, audit data per the standard operating procedures
5. Understand and work to relevant data protection guidelines by ensuring data privacy is always secured.
6. Work with third parties to gather and validate data, and carry through appropriate actions
Global Payroll Responsibilities:
7. Analysis of various payroll/HR data reports. Able to identify errors through trending and detail-oriented review
8. Ability to clearly communicate directly with the client, via OSV’s case management system, to ensure they understand the actions they must take or respond to a query that requires OSV action
9. Support and meet all Service Level Policy agreements, response time and accuracy
10. Serve as the conduit between the client and the global payroll vendor to ensure communication and any issue resolution is handled in a clear, timely and client-centric manner
11. Gather, format and transmit critical payroll data, interfaces and manual files based on strict payroll calendar timelines to ensure employees are paid accurately and timely
12. Research supported business process problems and engaging appropriate resources, internal and external
13. Ensure proper diagnostics on issues and manage customer expectations and communications regarding recovery
14. Maintaining the consistency and integrity of OSV business process support through case oversight and problem resolution
15. Assist with assigned reporting for customers and as assigned for case management and other governance needed
Global Support:
16. Contribute to the US Settlement process in line with the agreement Service Level Policy agreement, response time and accuracy.
17. Assist the US and Canadian Garnishment process daily.
18. Support the 990000 & Negatives Wages process whilst effectively communicating and setting expectations with our customers.
19. Contribute to the US & UK Year process inclusive of the P11D requirement.
Competencies:
20. Business Acumen
21. Communication
22. Payroll/BPO/BPaaS Expertise
23. Critical Evaluation/Analytical Thinking
24. Relationship Management/Client-focused
25. Ethical Practice
Qualifications and Experience:
26. Relevant qualification and / or payroll or equivalent data administration that demonstrates the ability to perform the duties of the position
Essential Skills:
27. Problem-solving – must be able to identify and resolve problems in a timely manner; appropriately gather and analyse information and apply creative talents to problem-solving
28. Research - the ability to quickly and accurately research issues and propose solutions or course of action
29. Confidentiality - the ability to maintain the confidentiality of sensitive Company and personal information
30. Demonstrated experience in being detail-orientated with exceptional organisational and multi-tasking skills
31. Intermediate to advanced Excel skills, including ability to work with pivot tables
32. Effective written and verbal communication
33. Self-directed management of work and results
34. Flexible in a changing environment
35. Strong customer focus
Preferred Skills
36. Bachelors degree preferred
37. 2-3 years of customer service or related experience and/or training
38. Prior Payroll Transactions/BPO/BPaaS experience
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.