You’ll recruit, induct and coordinate volunteers and support their recruitment for all charity projects. You will also lead our Good Neighbour Scheme and Befriending projects. The team operates from our busy community centre, where it offers a range of services to older and disabled people living in Fulham, London. Much of our work is delivered by volunteers, so this post is critical to our service delivery.
About you
You will have experience in supporting volunteers and have strong organisational and communication skills. You will be pro-active and diligent and able to solve problems as they arise. As a ‘first point of call’ for people getting in touch with FGN, you will have a welcoming, and compassionate demeanour. You’ll be confident to represent FGN at our clubs and local events (partnership meetings, volunteer recruitment drives etc). You’ll enjoy working with older and disabled people and be empathetic. As a small charity, it’s essential that staff are happy to pick up tasks of other team members, if needed.
Fulham Good Neighbours
The charity enriches the lives of older people and people with illnesses and disabilities, that live in Fulham. We address the needs of vulnerable people on low incomes via outreach, centre-based and online services. Fulham Good Neighbours is recipient of the Queen’s Award for Voluntary Service, the MBE of the voluntary sector.
Services include community meals, home repair and decoration, gardening, telephone and in person befriending services, shopping and errands, appointment escort, advocacy and signposting. We host digital inclusion groups, exercise and cultural classes and events. In partnership with local agencies, FGN hosts information sessions on issues such as pension credits and fraud awareness. Fulham Good Neighbours has 1,300 registered beneficiaries of which 400 actively use our services annual. We work with up to 200 volunteers of which 50 are highly active.
Job description:
* To take overall responsibility for, and achieve project objectives for: Good Neighbour Scheme and Befriending project.
* To proactively advertise and promote all volunteering roles within the organisation.
* To recruit, induct and train new volunteers in a timely manner including running volunteer induction trainings outside office hours where necessary.
* To organise/share ongoing volunteer training opportunities and half-yearly social events. To ensure that volunteer materials, policies, handbook, forms etc are kept up to date including on the website.
* To organise own workload and to proactively discuss developments to the volunteer management structure with the CEO.
* Liaise with potential and current beneficiaries and visit them in their homes.
* Coordinate volunteers proactively so to ensure that all project objectives are achieved. To ensure that volunteers are assigned timely and effectively to: Tasks on the Good Neighbour Scheme Beneficiaries on the Befriending project
* To record all work undertaken via our database on a regular basis and in a timely manner
* To take part in supervisions and team meetings.
* To promote FGN, increase its visibility and build relationships with stakeholders including at the annual Parsons Green Fair.
* To build operational links with agencies working with older people, e.g., social services, GPs.
* To develop strong relationships with colleagues for purposes of cross-referral, and so to source the most effective intervention(s) for each beneficiary.
* To be co-responsible for the security and daily management of FGN premises.
* To carry out any other tasks and duties as determined by the CEO. To support other areas of operation within FGN as and when required.
* To cover the entrance desk when required and have FGN calls transferred to mobile if required.
Person Specification: Essential requirements:
* Experience and ability to coordinate and motivate volunteers or staff.
* Experience of volunteering with a charity.
* A flexible and proactive approach to project delivery.
* Confidence to developing partnership networks and referral pathways (e.g., with volunteer bureaus etc) including through presentations.
* Empathy and experience of working with vulnerable people, and ability to assess their needs
* At least two years’ experience in an office environment.
* Demonstrable passion for community work Excellent communication skills, IT and Digital Literacy and willingness to develop further skills. Ability to work independently, meet deadlines and achieve project objectives.
Desirable requirements:
* One year experience of recruiting and coordinating volunteers.
* One year experience of managing a befriending programme.
* Experience of making home visit bene Knowledge of the Fulham area.
The post is subject to:
* right to work in the UK check.
* satisfactory disclosure from the Disclosure and Barring Service.
* two satisfactory references.
Renumeration:
The pay for this role will generally be renumerated to equivalent to National Joint Council for Local Government Services pay scales, with potential to increase up to four pay scales. You will receive 28 days of annual leave plus Bank Holidays, and option to buy/sell three days annually. Additional benefits, include eye vouchers and cycle to work scheme. The role is based at Rosaline Hall (70 Rosaline Rd, SW6 7QT) with WFH potentially available for 4/5 of working hours. Hours: 9am - 5pm - Monday to Friday. 35 hours per week. Four days a week will be considered. The role is for a one-year initial contract with the intention to extend it indefinitely.
To apply, please provide your CV, and a cover letter of no more than two sides of A4 (12 point) detailing how you meet the Person Specification requirements. Confirm in the letter that you have a right to work in the UK and that you have not been disbarred from working with Vulnerable Adults.
Apply by email to florataylor@fulhamgoodneighbours.org. Deadline for applications: 9am Wednesday 17 September 2025. First online interviews held Monday 22 and Tuesday 23 September; second in-person interviews held week commencing Monday 6 October.
For an informal discussion about the role, please contact Flora on florataylor@fulhamgoodneighbours.org