£17.90ph - 3 Months initially Provide members of the public with expert, professional, comprehensive advice and information on all aspects of housing, in line with Council policy and service standards. Triage the workflow and allocation of new approaches to the Housing Options Team Provide administrative and telephone and front line support to the Housing Options Officers and the lettings team. Apply expert knowledge of the Council housing allocations policy to enable full assessments of housing need and delivery of appropriate advice. Resolve as high a percentage as possible of general enquiries directly by proactively identifying the housing options available for the public to empower them to prevent homelessness Resolve all case where we have confirmation that a person is not homeless or eligible for assistance under the statutory responsibilities from the Housing Act 1996 (as amended). Assist in the delivery of a customer focussed service by influencing efficient and positive outcomes.