Are you an organised and motivated individual with a passion for delivering outstanding customer support? We're looking for a Customer Services Coordinator to join a busy UK team, providing vital customer service support across our business. This office based role is very close to Cardiff centre and offering onsite parking. About the Role In this role, you'll be the heart of our customer service operations-processing orders, handling enquiries, and ensuring that every interaction benefits from your attention to detail and excellent communication skills. You'll also play a key part in supporting our internal systems, helping to keep things running smoothly behind the scenes. What You'll Be Doing Process and manage customer sales orders efficiently. Coordinate and arrange the despatch of UK consignments, ensuring timely delivery. Respond to customer queries via phone and email, ensuring timely and accurate resolution. Documentation control, prepare accurate quotations and ensure all details are recorded. Internal coordination between sales, production and despatch departments to ensure accurate delivery. Keep administrative systems up to date, scanning, filing, and maintaining accurate records. Assist with complaint logging and follow-up actions. Provide sales information for UK customer base. What You'll Bring Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent written and verbal communication skills with a customer service background. A high level of organisation and accuracy with great attention to detail. Ability to multitask and manage priorities effectively. A proactive attitude and ability to work both independently and collaboratively. Commitment to providing exceptional customer service with a friendly, helpful approach. Please Apply ASAP Brook Street NMR is acting as an Employment Agency in relation to this vacancy.