Main area Emergency Health Advisor (EHA) Grade Band 3 Contract 12 weeks (Fixed term contract during training) Hours
* Full time
* Part time
* Job share
* Flexible working
37.5 hours per week (part time options also available) Job ref 174-EOCEHA-250526
Employer Yorkshire Ambulance Service NHS Trust Employer type NHS Site Wakefield & York Town Wakefield WF2 0XQ & York YO30 1XW Salary £25,760 - £27,476 Per annum Salary period Yearly Closing 03/06/2026 23:59
Band 3
Job overview
Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.
At Yorkshire Ambulance Service we are a progressive employer with opportunities for staff to develop and progress.
Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors. We offer full-time and part-time roles with flexible shift patterns to suit your lifestyle.
Starting salary £25,760 rising to £27,476 after 2 years pro rata for part-time
Shift allowance up to £429 per month gross for unsocial hours pro rata for part-time
Progression to Enhanced Emergency Health Advisor
After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.
🕒 Unsocial Hours Allowance Applies To
Saturdays midnight to midnight
Weekdays after 8pm and before 6am
All day Sundays and Public Holidays
Make a real difference supporting patients in urgent situations whether guiding CPR delivering a baby or assisting with non emergency calls.
Enjoy a meaningful career where every day brings new challenges.
Emergency 999 Operations Centres are based in Wakefield and York
Main duties of the job
As an Emergency Health Advisor (EHA), your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:
* Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
* Taking emergency calls from the Police and Fire Services.
* Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
* Informing Police, Fire and other agencies about incidents.
* Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.
Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.
We offer a range of full and part-time rotas - please see attached rota pack.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
* Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* Car lease and other salary sacrifice schemes.
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
Detailed job description and main responsibilities
As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.
When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.
You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.
The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.
Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.
Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor’s rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time.
**PLEASE READ BEFORE APPLYING**
Assessment and Interview Information
If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 20th June.
Candidates who pass the call handling assessment will be offered an interview on the same day.
Please note: If you are unable to attend the assessment on Saturday the 2oth June 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.
If you have previously applied and were unsuccessful at the assessment or interview stage you must waitthree monthsbefore reapplying. Any applications submitted within three months of an unsuccessful outcome will beautomatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds.
Person specification
Qualifications
* Educated to GCSE level with 5 grades A to C, or NVQ level 3, one of which must be in English Language or able to demonstrate the equivalent level of experience
Experience
* Minimum of 2 years’ experience working in a patient/customer focused environment
* Experience of working in a call centre environment
Personal/other
* Able to manage highly stressful situations and make sound decisions
* Demonstrates sensitivity to the needs of individuals and groups
* IT literate
Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.
As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.
Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.
Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.
Disclosure and Barring Service
Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.
Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.
Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name EOC Recruitment Team Job title EOC Recruitment Team Email address yas.eocrecruitment@nhs.net Additional information
For further details contact: yas.rpcrecruitment@nhs.net
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