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Customer Service Specialist - Banking and Financial Services, Gateshead
Client: Teleperformance
Location: Gateshead, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
21.07.2025
Expiry Date:
04.09.2025
Job Description:
Teleperformance was certified as a great place to work in the UK in 2023! At Teleperformance, we deliver outstanding customer experiences through our commitment, passion, and dedication to excellence.
Due to our success, we have exciting opportunities in our Banking and Insurance sector – no previous experience necessary.
Start Dates: Aug/Sept 2025
* Salary: £12.85 per hour
* Location: Work From Home
* Training: 6 weeks
* Contract: Permanent
Additional requirements include the right to work in the UK, criminal record check, credit check, and other associated checks.
Note: No time off or holiday requests are allowed during training or the first few weeks afterward.
Skills needed to be a Customer Service Representative:
* Professional, polite, and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Good listener with empathy, patience, and understanding
* Confidence and proactivity in handling difficult situations
* High accuracy and attention to detail
* Drive to meet achievable targets
* Provide exceptional customer service across phone, email, webchat, and social media
* Use problem-solving skills to support and resolve customer queries
* Support customers in accordance with regulatory requirements
* Knowledge of client’s processes and products
Security Notice: Be vigilant against scams. Teleperformance will only contact you via official channels. Report any suspicious communications.
Note: Only candidates meeting specific language proficiency scores will proceed. If you pass the assessment but do not meet the language requirements, other roles may be considered, but application rejection is possible.
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