About Simon Community Scotland
Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.
Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.
We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen – not only for the people we support, but also for each other.
Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.
Our Support Services
Job Purpose
Simon Community is Scotland's leading homeless charity. We are creative and innovative. We get things done with care and compassion that make a difference to our community, being true to our values. We are a community of staff, volunteers and the people that we support.
We are looking for an energetic and inspiring leader who will support, develop and nurture a dedicated team delivering services to people who have experienced significant trauma, exclusion and stigma.
You will promote a positive and resilient team culture, ensuring staff are equipped with the knowledge, skills and confidence to provide high quality, trauma informed care and support. This role involves guiding the team to respond effectively to challenging situations, including instances when the people we support engage in behaviours that place their physical and mental health at risk.
Job Summary
We are seeking an experienced and motivated Service Leader to lead our men’s accommodation team. You will be responsible for the day-to-day management of a 24 hour service, ensuring the delivery of high quality, person centred, trauma informed support.
You will provide strong, values driven leadership to your team, creating a positive and reflective culture where staff feel supported to deliver safe, compassionate, and effective support to people we support.
Trauma-Informed Leadership
1. Embed trauma-informed principles across the service, including safety, trust, choice, collaboration, and empowerment
2. Support staff to understand and respond effectively to trauma and its impact
3. Foster a reflective practice culture, including regular supervision and team development
4. Ensure approaches minimise re-traumatisation and promote dignity and respect
Key Responsibilities
5. Lead, motivate, and manage a team of support staff, including recruitment, supervision, and performance management
6. Oversee the delivery of a safe, effective, and trauma-informed 24-hour service
7. Ensure high standards of support planning, risk assessment, and record keeping
8. Promote a culture of psychological safety, respect, and continuous improvement
9. Manage staffing rotas, including on-call arrangements and emergency cover
10. Monitor service performance, quality, and outcomes, taking action to drive improvement
11. Develop and maintain effective partnerships with external agencies and stakeholders
12. Ensure compliance with safeguarding, health and safety, and organisational policies
13. Support the development of people we support’s independence and progression pathways
14. Manage budgets and resources effectively
Our Values
Inclusion & Participation
We include everyone in the services and resources they need, regardless of their circumstances and ensure each person's voice and influence are heard and felt in everything that we do.
Personalised & Creative
Each person we support is an individual with unique circumstances, needs and future potential which requires a uniquely tailored response.
Warmth & Regard
We see beyond a person's current or past circumstances, recognising their inherent value, worth and potential as human beings.
Partnership & Collaboration
We know we need to work positively with others to deliver a truly inclusive and personalised approach, improve our response and add value to the experience of the people we support.
Supportive & Ambitious
We encourage and support ambition, building on strengths to foster hope for the people we support as well as deliver growth and development for staff and volunteers.
Person Specification
Training & Qualification
Essential
15. SVQ4 in Health & Social Care or willingness to work towards this
16. SSSC registered or willing to register
Desirable
17. Trauma informed practice
18. Naloxone trained
19. ASIST / MHFA /SafeTalk trained
Experience
Essential
20. Experience in a leadership role within a Social Care setting with the ability to inspire, motivate and guide a newly formed team
21. Experience in coaching and mentoring new staff in effective problem-solving, prioritisation, and
22. maintaining quality under pressure
23. Experience of working in a fast paced environment which requires
24. quick decision making
25. Experience of providing support to people who are facing extremely difficult circumstances and living with the effects of trauma
Desirable
26. Proven track record of working in a multi-agency team
27. Ability to build positive networks and connections
Knowledge & Skills
Essential
28. Understanding of the issues faced by people who use services
29. Understanding of regulatory requirements including Care Inspectorate, H&SCS and SSSC
30. Empowers others to take calculated / informed risks by empowering and building their
31. confidence
32. Ability to use empathy and relational skills to build positive relationships with our community and colleagues
33. Ability to work independently and as part of a team
34. Well developed de-escalation skills
35. Strong verbal and written communication skills
36. Strong digital skills
Desirable
37. Knowledge of harm reduction (substance use)
38. Understanding of services that support homelessness across the city
39. Knowledge of homelessness including current and future issues facing the sector
40. Understanding of homelessness legislation
41. Knowledge of welfare benefits entitlements and how to access them
42. Knowledge of local health, housing and social care issues
Personal
Essential
43. Be a positive person who leads by example
44. Be a good colleague and enjoy being part of a diverse team
45. Commitment to Simon Community Scotland’s values
46. Strong relationship building and interpersonal skills
47. Positive, solution focused approach
48. Ability to work under pressure and achieve results
49. Willingness to learn to and to drive own development
50. Approach that allows delivery of the responsibilities outlined in the job description
51. Recognition that we work with people with a wide range of experiences and cultural backgrounds, and we treat them with dignity, respect and kindness.