Overview
Join to apply for the Community Communications Officer role at Severn Trent.
We’re looking for a Regional Community Communications Officer (RCCO) to be the frontline face and voice of Severn Trent in local communities in Worcester and Gloucester. You’ll deliver digital-first, personalised, and proactive communications to customers affected by our projects and disruptions — helping them stay informed, reassured, and engaged.
Salary: £32,000 - £40,000
Role Type: Full Time Contract
Pay Grade Level: Level 2 - Technical Expert
Post end date: 12-Sept-25
Division: HR CO Communications
Location: Worcester & Gloucester region (travel within the region).
Recruiter: Daniel McCormack Manager: Laura Holloway
At Severn Trent, we’re passionate about making a difference — to the environment, our customers, and the communities we serve. Our people are the heart of our business, and we’re proud to be a place where everyone can be themselves and thrive.
What you’ll do
* Local Project Communications Delivery
* Deliver proactive communications for Tier 1–3 projects
* Produce accessible updates across multiple channels (letters, flyers, social media, WhatsApp, email)
* Ensure all content meets brand and accessibility standards
* Digital Content Creation – create engaging content (images, videos, stories) using mobile devices and editing tools
* Work with the Digital Content/Social Media Manager to optimise content reach
* Community Engagement & Insight – act as the local point of contact for customers and stakeholders
* Host in-person and digital drop-ins; gather and escalate real-time feedback
* Complaint Prevention & Issue Resolution – spot and resolve early signs of dissatisfaction; escalate complex issues appropriately; apply lessons learned to future communications
* Localisation of Campaigns – adapt central campaigns to suit local audiences; identify local events and channels to amplify messaging
* Relationship Management – build strong relationships with parish councils, councillors, and community groups; represent Severn Trent professionally at local events; maintain strong internal stakeholder relationships
What you’ll bring to the role
* Proven experience in communications and stakeholder engagement
* Strong digital content creation skills
* A proactive, customer-focused mindset
* Excellent relationship-building and influencing skills
* A Full UK Driving Licence and willingness to travel across the region
What’s in it for you
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. We’ll also help you look after the environment and the communities where we live.
* 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Car allowance of £3,360
* Annual bonus scheme (up to £2,250 per annum based on company performance)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
* Dedicated training and development with our ‘Academy’
* Electric vehicle scheme and retail offers
* Family-friendly policies (including a year off fully paid maternity and adoption leave)
* Two volunteering days per year
What’s next?
We can’t wait to hear from you. Before you apply, please have an updated copy of your CV and about five minutes to spare. We’ll notify you of the outcome after the closing date via phone and email.
We welcome people from all backgrounds and celebrate individuality — because diverse minds help us better serve our communities.
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing, Public Relations, and Writing/Editing
Industries: Utilities
Referrals increase your chances of interviewing at Severn Trent. Get notified about new Communications Officer jobs in Worcestershire, England, United Kingdom.
#J-18808-Ljbffr