Overview
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Luton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk.
* Greet and welcome guests upon arrival, providing a warm and professional first impression
* Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
* Respond promptly to guest inquiries and requests, offering helpful information about hotel amenities and local attractions
* Handle reservation modifications, cancellations, and special requests with a customer-centric approach
* Process payments and maintain accurate financial records
* Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
* Promote hotel services and facilities, identifying opportunities to enhance guest experiences through upselling
* Maintain a clean and organized front desk area
* Assist with administrative tasks and support other hotel operations as needed
Qualifications
* Proven experience in a customer service role, preferably in the hospitality industry
* Strong service-focused personality with a genuine passion for creating positive guest experiences
* Excellent communication and interpersonal skills
* Proficiency in Opera or similar property management systems
* Fluency in English; additional languages are a plus
* Ability to multitask and prioritize in a fast-paced environment
* Problem-solving skills and the ability to make decisions independently
* Basic computer proficiency, including Microsoft Office applications
* Flexibility to work various shifts, including weekends and holidays
* High school diploma or equivalent; higher education in hospitality management is a plus
* Attention to detail and strong organizational skills
* Professional appearance and positive attitude
Additional Information
* Experience is an asset
* Prior experience working with Opera or a related system
* Fluency in English
* Additional languages are a plus
Your team and working environment: Join a passionate and dynamic front office team where collaboration, genuine hospitality, and personal growth are at the heart of everything we do. Our property blends professional excellence with a warm, inclusive atmosphere that makes every day rewarding.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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