Job Description
Department: Finance
Reports To: Group Finance Director
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary
Grade: 3
Summary
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.
While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
Position Responsibilities
In this role, you will support the billing team across the full billing and accounts receivable cycle. You'll help ensure accurate and timely invoice processing, smooth customer portal management, effective inbox triage, and strong cash application discipline, while developing your skills across the full Order-to-Cash process in a high-volume SaaS environment.
Supporting monthly billing operations, including assisting during the core billing cycles to prepare, validate, and review invoice runs.
Processing and checking customer invoices each month within NetSuite and ZoneBilling.
Uploading invoices, credit notes, and supporting documents to customer procurement portals (e.g., Ariba, Coupa and others)
Monitoring upload rejections or issues and resolving or escalating them promptly.
Managing the shared Finance/AR inbox by triaging, prioritising, and routing queries.
Assisting with cash application, including downloading remittances and reconciling customer payments.
Supporting debtor reporting, aged debt tracking, and customer account reconciliations.
Developing knowledge of the end-to-end Order-to-Cash process, including contracts, billing workflows, collections, and system logic.
About You
You must have:
1-2 years of experience in finance administration, billing, AR, customer service, or similar operational environment.
Strong attention to detail and accuracy, particularly in data entry and review tasks.
Good Excel skills including VLOOKUP/XLOOKUP and Pivot Tables.
Confidence communicating with internal teams and customers.
Ability to organise workload, prioritise tasks, and support the team during busy billing cycles.
Desirable
Experience with NetSuite or other ERP systems.
Exposure to subscription billing or SaaS finance processes.
Interest in developing a career in Billing, AR or broader Finance Operations.
You Will Be
Proactive, organised, and eager to learn.
Comfortable working in a fast-paced, high-volume environment.
A strong communicator with a focus on accuracy and ownership.
Able to demonstrate ESGs key values of
Excellence: be accountable to deliver our best
Passion: show how much we care each day
Integrity: do the right thing when no one is looking
Collaboration: work together to succeed together
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS
Follow IMS Policies
Reporting of Incidents
ISO Responsibilities
ISO Staff Awareness
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