Office-based Admin role | Lancaster Your new company A market-leading manufacturing and distribution organisation experiencing continuous growth, is now expanding their International Customer Service Team based at their Lancaster site. This is an exciting opportunity to join a thriving business where you will play a key role in supporting global distribution partners and ensuring the smooth delivery of high‑quality service worldwide. Your new role As an International Sales Support professional, you will provide outstanding customer service to international clients while ensuring all export documentation and customer orders are processed accurately and efficiently.You’ll act as a key member of the team, responsible for: Ensuring customer orders are despatched within agreed lead times Maintaining accurate records and storing all relevant order information Providing real‑time delivery updates using transport providers Completing export documentation, including liaising with the local Chamber of Commerce Processing and monitoring customer orders, and proactively updating customers Setting up new customer accounts Managing inbound calls, service issues, product enquiries and order entries Collaborating with internal departments to resolve customer issues Meeting weekly and monthly deadlines through effective time management Taking ownership of all enquiries relating to your allocated account base Working hours: 8:00-16:30 (Monday-Friday) What you'll need to succeed Previous administrative experience Highly organised with strong attention to detail Computer-literate, with experience using Microsoft Office packages Numerate, literate, and confident communicating with customers What you'll get in return This is a fantastic opportunity to join a supportive and expanding international team within a successful UK business. You’ll gain hands-on experience in export operations, customer service and international account management, with opportunities to grow and develop your skills within a dynamic working environment. Relaxed culture Uniform provided Salary starting at £26,000 increasing to £27,000 post-probation. Sick pay Health plan Free parking 24 days holiday bank holidays Christmas closure What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4772272