Senior Property Counter Fraud Lead
Job Details
* Client: Aviva
* Location: Norwich
* Job Category: Retail
* EU work permit required: Yes
* Job Reference: feded6e4b6fa
* Job Views: 3
* Posted: 10.05.2025
* Expiry Date: 24.06.2025
Job Description
Overview: The UKGI Claims Counter Fraud Senior Lead is responsible for fraud prevention across UKGI Property Claims, including strategy development, managing in-house and outsourced fraud activities, and leading a team of 40-50 colleagues. The role focuses on building operational excellence, deploying analytics and technology to detect and investigate fraud, and enhancing customer outcomes.
Responsibilities:
1. Develop and execute counter-fraud strategies for property claims.
2. Manage and oversee fraud triage and investigations.
3. Lead and expand the Counter-Fraud team to meet business standards and goals.
4. Embed a culture of continuous improvement and operational resilience.
5. Utilize analytics and technology to improve fraud detection and investigation techniques.
Skills and Experience
* Operational experience in Counter Fraud, especially in Property/Claims.
* Strong analytical skills and data interpretation.
* Leadership skills aligned with company values.
* Excellent stakeholder management skills.
* Knowledge of risk management and operational controls.
Benefits
* Salary: Circa £65,000
* Bonus: 12%
* Pension: Up to 14% contribution
* Holiday: 29 days plus bank holidays, with buy/sell options
* Discounts on products and retailer offers
* Share plans including Matching Share Plan and Save As You Earn scheme
* Supportive policies and flexible benefits
* Volunteer days and well-being support
Inclusivity
Aviva welcomes applicants from diverse backgrounds and experiences. We promote flexibility in location, hours, and working patterns to suit our colleagues and customers. We encourage everyone, including those in job shares, to apply.
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