We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
This is an excellent opportunity for a housing or property professional ready to take the next step in their leadership career, driving service performance while ensuring customers receive a smooth and positive experience into their new homes.
The Role As Lettings Team Leader, you will oversee the end-to-end lettings process while leading and motivating a dedicated team. You will play a key role in improving performance, minimising void periods, and ensuring compliance with legislation and best practice.
Key responsibilities of a Lettings Team Leader include:
* Leading, coaching and developing a high-performing lettings team
* Managing the full lettings process including vacancy management, allocations, garage lettings and mutual exchanges
* Reducing void turnaround times and improving key-to-key performance
* Providing expert advice on housing legislation, landlord and tenant law, and policy compliance
* Monitoring budgets, forecasting and financial performance
* Producing detailed performance reports and KPI analysis for senior management
* Building effective relationships with internal departments, local authorities and partner agencies
* Supporting customers requiring temporary or emergency accommodation
* Driving service improvements based on customer feedback and insight
What we would love to see fom you:
* A sound understanding of property law, landlord and tenant legislation, nomination agreements and lettings best practice
* Experience working within a regulated housing or property environment
* Proven experience leading and motivating teams
* Strong IT skills, including Microsoft Office applications
* Experience handling complaints and delivering excellent customer service
* Confidence in analysing data and reporting against KPI.
* A confident decision-maker with strong problem-solving skills
* An excellent communicator, both written and verbal
* Highly organised with the ability to manage competing priorities
* Comfortable working to deadlines in a fast-paced environment
* Skilled at building strong working relationships across teams
Qualifications & Requirements
* Relevant vocational qualification or diploma
xsngvjr
* CIH Level 3 or 4 (desirable but not essential)
* Full UK driving licence
* Access to an insured vehicle for business use
* DBS check required
Benefitsof this Lettings Team Leader role:
* Generous pension scheme with employer contributions matched up to 10%, plus life cover
* 25 days annual leave plus bank holidays, increasing with service
* Flexible family-friendly and carers leave policies
* Employee rewards platform offering cashback, vouchers and discounts
* Health cash plan including 24-hour GP access, Employee Assistance Programme, and cashback for dental and optical expenses (post-probation)
If you are an experienced housing professional ready to take on a leadership role where you can truly make an impact, we would love to hear from you.
If this role is for you then please apply or contact