Our client is a maintenance and repair business operating in Alfreton and due to expansion they're looking for an Internal Sales Coordinator to join their team.
This role focuses on managing customer enquiries, coordinating quotations and maintaining strong relationships with existing customers. The successful candidate will play a key part in improving quotation conversion rates, enhancing customer retention and supporting the effective utilisation of operational teams.
Key Responsibilities:
* Act as the first point of contact for enquiries from clients
* Prepare and issue quotations in line with agreed pricing structures
* Proactively follow up on quotations to maximise conversion rates
* Maintain accurate and up-to-date records of enquiries, quotations and orders
* Ensure a high standard of end-to-end customer service throughout the quotation process
* Maintain regular and consistent communication with existing customers
* Encourage repeat business through strong relationship management
* Identify opportunities for additional works within existing accounts
* Generate new business leads to expand the customer base
* Conduct cold outreach to explore new markets and sectors
* Book appointments for external sales personnel
* Maintain accurate customer and quotation data within CRM systems
* Provide clear visibility of Day Services activity and future workload
* Support improved forecasting and efficient utilisation of technician teams
* Liaise closely with commercial and operations teams to ensure accurate information flow
To be considered for this role, our client is looking for someone with the following skills and experience.
* Previous experience in an internal sales, account management or sales support
* Strong communication and organisational skills
* A proactive approach to customer development
* Commercial awareness with a customer-focused approach
* Experience using CRM or ERP systems is desirable
What’s on Offer:
* A basic salary of £35,000 + performance related bonus
* Company pension scheme
* Onsite parking
* Opportunities to develop