We have an excitingopportunity for a Business Administrator to play a key role in supporting thesmooth operation of the West of England Specialist Gender Identity Clinic(WESGIC). This role involves overseeing administrative processes, ensuringefficient front-of-house management, and providing essential support to bothclients and team members.
As part of this role,you will have team leader responsibilities for the Reception Team, ensuringexcellent front-of-house service. You will also be responsible for processingreferrals for new clients, and handling telephone and email enquiries from bothnew and existing clients.
This is a 9-monthfixed-term contract, and we would welcome applications from existing members ofDevon Partnership Trust who may be interested in seeking a secondmentopportunity.
If you are interestedin finding out some more information about this exciting opportunity, or wouldlike to arrange visit and meet the team, please do not hesitate to contactMaisie Fairchild, Business Administration Coordinator, via email or telephone.
Main duties of the job
Team Leadership andSupervision: Manage and support the Reception Team, ensuring a high standard ofcustomer service and efficiency.
Referral Processing:Accurately process new client referrals, ensuring all documentation andinformation is recorded correctly.
Client and StakeholderCommunication: Handle telephone and email enquiries from new and existingclients, providing accurate information and assistance.
AdministrativeSupport: Ensure all administrative tasks are completed efficiently, includingdata entry, record-keeping, and appointment coordination.
Process Improvement:Identify and implement improvements to streamline administrative and Receptionprocesses.
Compliance andConfidentiality: Ensure adherence to all Trust confidentiality and dataprotection standards and guidelines.
Staff Development:Support recruitment, training, and ongoing development of Business SupportAdministrators, providing guidance and supervision as required.
About us
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job responsibilities
Please see the attachedJob Description and Person Specification which will provide further informationon this role.
Person Specification
Qualifications
* RSA 3 Word Processing or equivalent level of experience in practice.
* Shorthand or Speedwriting
* NVQ4 in administration or equivalent level administrative knowledge and experience
* GCSE English or equivalent
* Evidence of continuing professional and personal development
* ECDL (European Computer Driving Licence).
Experience
* Excellent organisational skills.
* Experience of managing administration staff
* Ability to prioritise workload and adapt to change when required
* Experience of working as part of a team Previous experience of working within an administrative or secretarial team
* Experience of dealing with confidential and complex information
* Ability to take accurate formal and informal minutes
* Demonstrate good numeracy and literacy skills
* Experience of general office routine and filing systems
* Previous NHS experience of working in a Healthcare or Social Care administrative setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Address
The West of England Specialist Gender Identity Clinic
The West of England Specialist Gender Identity Clinic
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