Company:
Hours: 4-8 hours per week (variable times)
Location: Remote
Pay: £14 -16 per hour (depending on experience)
Job Description:
is looking for a friendly and organised Customer Service Agent to oversee customer communications via WhatsApp, email, live chat, and phone using Intercom. This part-time role (4-8 hours per week, with flexible hours) is ideal for someone who:
* has 1-3 years' practical experience
* enjoys helping customers
* is tech-savvy, and
* has strong communication skills.
*Please only apply of you have direct customer support experience, and the Right to Work as a freelancer in the UK*
Key responsibilities (in order to in order to maximise bookings, boost customer retention, and drive conversions from trial classes to termly bookings):
* Respond to customer inquiries across multiple channels (WhatsApp, email, live chat, phone and social media)
* Provide timely and professional assistance to parents and customers
* Manage and organise customer queries effectively using Intercom
* Escalate issues where necessary and ensure prompt resolutions
* Maintain accurate records of customer interactions
What we're looking for:
* Must have a strong business mindset, with evidence of how you had a commercial impact in a current or previous role
* Proactive and a self-starter, who is used to coming up with solutions and opportunities without prompting
* Excellent customer service skills – friendly, patient, and professional
* Highly organised with great attention to detail
* Strong written and verbal communication skills
* Tech-savvy and comfortable using customer support tools (experience with Intercom is a plus)
* Practical, level-headed, and able to think on their feet
* Ability to work flexibly and independently
Hours for our customer service are when classes run, which generally tend to be:
* Week day term times between 4pm and 7pm (usually scheduled for 2 hours)
* Weekends term time between 9am and 11am, 2pm - 4pm or 7pm and 9pm
* School holiday hours vary between holidays depending on what we're running but are generally daytime hours (9am - 5pm)
If you're passionate about customer service and looking for a flexible remote role, we'd love to hear from you
Job Type: Part-time
Pay: £14.00-£16.00 per hour
Work Location: Remote