Business Analyst Surge Team - (x3 positions)
Employer Location Birmingham, England, West Midlands Salary - per day + £350 per hour Closing date 17 Apr 2026 View more categoriesView less categories Sector Salary band Contract type Hours Where will they be working You need to or to save a job.
Job Details
Location: Midlands - 5 days per week on-site
Contract: Initial 6 months (with potential extension)
Overview
Hays is partnering with a local council to recruit three Support Business Analysts to join a dedicated Surge Team established as part of a major finance transformation programme.
The Surge Team's mission is to stabilise, enhance, and accelerate performance across cashflow‑critical and customer‑facing transactional processes during a period of high organisational change.
These roles will focus on supporting access control, call and request workflows, and role management activities within a fast‑paced Oracle Fusion environment.
Key Responsibilities
As a Support BA Analyst, you will:
1. Support the Access Control, Calls & Requests, and Role Management workstreams.
2. Analyse issues and process bottlenecks and provide actionable recommendations to improve transactional service levels.
3. Capture business requirements, define user stories, and translate needs for technical teams.
4. Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy of Oracle Fusion processes.
5. Produce documentation including process maps, root‑cause analysis, and benefits tracking.
6. Support the wider Surge Team in stabilising high‑volume financial processes impacted by transformational change.
7. Provide hands‑on support to end users to resolve issues and improve adoption of new ways of working.
Essential Experience & Skills
8. Oracle Fusion experience is essential - particularly across security, roles, and core transactional processes.
9. Strong background in Business Analysis within complex operational or financial environments.
10. Experience with access control, ticketing/call-management, or role‑based process design.
11. Ability to work in a fast‑moving transformation setting with multiple stakeholders.
12. Strong documentation skills including AS‑IS / TO‑BE process design.
13. Excellent communication and problem‑solving skills.
What We're Looking ForThese roles are well‑suited for Business Analysts with hands-on experience in support environments, ideally within public sector or large transformation programmes. Candidates who thrive in structured but high‑pressure settings-particularly where Oracle Fusion is central-will excel here.
Interested?
If you have the relevant Business Analysts expertise and project experience, we would love to hear from you. Please apply with your up-to-date CV to be considered for this opportunity.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at
Company
At Hays we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.
From CFO to Newly Qualified, we work with talented finance professionals and match them with organisations where they can achieve a lasting impact.
So much more than specialist recruiters in accounting and finance, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. All our consultants have strong relationships across the industry and the support of our extensive global network. That’s why organisations of all types and sizes – from international blue chips to SMEs – trust us to find the people who can help transform their business.
So, whether you want something local or international, permanent, or interim, we have the breadth of coverage and the depth of understanding to help you find it.
We have specialist recruitment teams in the following areas:
14. Corporate Governance
15. Credit Control
16. Part-Qualified Accountant
17. Payroll
18. Public Practice Accounting
19. Public Services Accounting
20. Senior Finance – Qualified
21. Support, Ledgers & Bookkeeping
22. Tax & Treasury
You can rely on us to deliver today and help you plan for tomorrow
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