About The Team:
SRUC (Scotland's Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC's principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally.
The friendly IDS team are the backbone of digital operations — ensuring that colleagues across the organisation can work seamlessly, whether they're in the office or at home. Our team delivers a broad range of IT services, from maintaining critical infrastructure to providing responsive, user-focused support.
We pride ourselves on being approachable, knowledgeable, and solutions driven. Through our web portal, phone, and email channels, our support analysts are the first point of contact for resolving IT issues and keeping everything running smoothly.
The Opportunity:
We currently have an opportunity for an experienced Support Analyst to join our busy Information Digital Services (IDS) team.
The main purpose of this role is to provide IT support and training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues and providing a high level of customer care.
Main duties:
1. Support users (Staff, Students and othe...