HMM Europe Ltd. are looking for one permanent and one temporary Logistics Coordinator to join our team in our London office.
PURPOSE OF JOB
Our logistics related service provision aim is to ensure that resources are
provided in the right place, at the right time, at the right quality, in the right
quantity, and at the right price.
Collate and process import and export job orders, and all related tasks in a fast
paced and dynamic office environment.
Have a thorough knowledge of HMM transport service providers, depot network
and provide a high standard of accuracy and timeliness for responding to
haulage requests and queries.
Offer our booking/sales team a high-quality transport service and
communication experience at all times for inland, and any other service routes
HMM participate in as required.
Regular liaison with HMM GBR CSR (Import / Export), HMM GBR ECD, and other
HMM offices within EHQ and globally.
The focus of this position is 'GB Logistics'
Other duties as required.
HMM "Import Deliveries" and "Export Collection" request processing, vendor
assignment, rating and sending of Job Orders to service providers via optimal
mode on date/time of request, responding to all general communications by
email / telephone etc.
Obtaining all required information to effect delivery/collection from HMM
System/CSR requests, HMM Google booking sheet, port systems and preparing /
updating supporting information required for inland transport.
Process invoices for any outstanding transport and ancillary charges. Full
understanding of COMPASS, especially the TRS module and ancillary charge
system relating to i.e. Vehicle Waiting times and Wasted Journey charges incurred.
SQM; Ensuring if any service problems, that Service Quality Management (SQM)
processes and procedures are followed, service problems reported and resolved if
possible, CSR advised of any problems, ensuring any extra charges are advised,
and service recovery implemented ASAP wherever possible.
Monitoring and developing individual action plan on improving vendor service quality and
performance
Processing and monitoring dangerous goods, reefer, and out-of-gauge/special
cargo delivery/collection requests from HMM GBR customers.
Resolving any issues related day of door delivery/collection or future haulage
bookings (e.g. agreeing via CSR new collection / delivery date / time if ship slips
back).
Monitor and action amendment/cancellation requests immediately on receipt.
Avoiding any additional costs, advising to ensure recovery collected.
Ensure release/return facilities are updated correctly on J/O and sent from TRS
system to respective Terminal/Depot.
Liaise with HMM GB ECD and CSR where alternative natural collection/return
facility cannot be used.
EDUCATION & QUALIFICATIONS
GCSE must include Maths / English, with excellent numeracy. Basic to advanced Excel.
BACKGROUND & EXPERIENCE
Excellent people / communication skills, relevant experience in a shipping line or Freight
Forwarder related to Transport and Customer service.
SKILLS & COMPETENCIES
Organisational skills; able to plan, good at juggling priorities and coordinating activities.
Initiative: alert to opportunities, self-starter, uses imagination to solve problems.
Adaptability; open minded, flexible to change, makes the best of new situations.
Business awareness; interest in the company's' needs. Ability to understand
market, competition, commercial impact, Able to deliver high quality work to brief and
on time.
Communication; Good interpersonal and inter-cultural communication skills, clear and
concise speech, active listening, understanding of cultural differences.
Team-player; able to lead and/or work within a team or own initiative.
Analytical focus & numerical critical reasoning; attention to detail, uses logic to assess
facts and draw appropriate conclusion, able to handle numbers easily, prepare stats and
trends.
Job Types: Full-time, Permanent
Pay: £25,000.00-£100,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company events
* Discounted or free food
* Enhanced maternity leave
* Enhanced paternity leave
* Free or subsidised travel
* Gym membership
* Health & wellbeing programme
* Life insurance
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
* Store discount
Work Location: In person