Working for Primeline Express in our Mallusk depotCustomer Service Agent LogisticsThe RoleWe are currently recruiting a Customer Service Agent to join our growing logistics operation. This is a fast-paced and highly collaborative role where you will act as the main point of contact for customer queries, ensuring a smooth and professional service across our network.Working closely with internal teams and external transport partners, you will play a key part in resolving issues, maintaining service levels, and ensuring customer satisfaction.This role would suit someone who enjoys working in a busy, structured environment, with strong organisational skills and a customer-focused mindset.What Youll Be DoingHandle customer queries via telephone and email, resolving issues promptly and professionallyLiaise with transport, warehouse and operations teams to resolve delivery queriesRecord and investigate delivery issues, shortages and discrepancies using internal systemsEnsure all Proofs of Delivery (PODs) are returned in line with agreed service levelsComplete customer booking requests and communicate details to relevant teamsSupport month-end reporting and administrative processesProduce and issue logistics reports to depots and ensure timely responsesMaintain accurate documentation and support the wider team with admin dutiesWhat Were Looking ForPrevious experience in customer service, logistics or administration (desirable)Strong communication skills with a professional and friendly approachAbility to manage workload in a fast-paced environment and meet deadlinesExcellent attention to detail and problem-solving abilityStrong IT skills including Microsoft OfficeA proactive attitude with the ability to work independently and as part of a teamFlexible approach to support team requirements when neededWhat Youll Get in ReturnCompetitive salary (benchmark aligned to NI market)Generous annual leave entitlementCompany pension schemeOngoing training and development opportunitiesStable, secure role within a growing organisationSupportive team environment with clear progression opportunitiesAbout UsPrimeline is a leading provider of logistics, sales and marketing services, operating across Ireland and the UK.With over 35 years experience, we support some of the worlds leading brands across retail, foodservice and pharmacy sectors. Our network includes 1,100+ employees, 400 vehicles, and over 1.5 million square feet of warehousing, delivering into every town across Ireland.We are continuing to grow our UK and NI operations and are committed to investing in our people and processes.WHJS1_NI