Manpower are recruiting on behalf of our global travel client for a Dutch Speaking Customer Service Advisor to join their team in Edinburgh.
You will be customer focused, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
Working hours - The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm.
At this time the working hours for our Dutch line are:
* Monday to Friday between 8am to 5pm
Duties:
* Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
* Providing resolutions to our customers via Call, Chat and Email.
* Handling customer queries with empathy, patience and compassion.
* Attending regular team huddles.
* Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
* Assisting in ad hoc assigned projects.
* Occasionally, due to business requirements, you may be asked to assist with our English-Speaking line.
What you'll need:
* Customer service experience.
* Must be fluent in Dutch and English both verbal and written.
* Effective communication skills.
* Good knowledge of Microsoft Office suite.
* Proficient typing abilities & computer literacy.
* Ability to remain calm and logical in challenging situations.
* Excellent problem solving skills.
Benefits:
* 33 days annual leave.
* Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more.
* Employee well-being program, Employee Assistance Program and enhanced sick pay.
* Monthly performance based bonuses.
* Extensive learning opportunities and resources to further your career.
* Annual travel points which can be redeemed towards your next adventure.
* Enhanced family policies (maternity/paternity/adoption).
* Life and health insurance.
* Birthday cake on your birthday.
* Free on-site gym.
* Hybrid working opportunity available after probation period.
* Frequent employee engagement events.
* Refer a friend bonus scheme.
Please forward your CV in the first instance.
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