Job Description
Description
Who We Are
Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London.
About the Property
Main Building
37 bed luxury hospitality driven residential nursing care set within a Grade II listed building in 16 acres of landscaped grounds catering to residential nursing care, memory care, respite and rehab/recovery.
20 bed luxury hospitality driven post operative rehabilitation set 16 acres of landscaped grounds. Set over two floors, the property will provide residential and day patient rehabilitation as well as drop in fitness programmes.
The Mission
We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, we are expanding across London with both additional properties and innovative new services for seniors.
Scope
We currently have an exciting opportunity for a Hospitality Assistant who will handle both F&B and Reception duties to join the Loveday team. The purpose of this role is to provide first class service to our members, their families, guests and all visitors to our Loveday care homes and to achieve this by learning, adopting and maintaining the Loveday Way of delivering outstanding levels of service in hospitality in both Front Of house and Food and Beverage operations. Reporting directly to the Head of Hospitality you will be required to work in a dual role, to include F&B service delivery and on reception in the capacity as a host, to meet and greet our members and guest, assisting and directing them with the purpose of their visit. The main requirement in this role is to provide seamless F&B Service to all our members and guests
Main Duties and Responsibilities
* Meet and greet guests on arrival in a warm and friendly manner
* Support the kitchen team to deliver first class Loveday dining experiences.
* Prepare mise-en-place and make sure all cutlery, plates and glassware are polished.
* Set up tables according to the Loveday & Co Dining Standards
* Follow the service steps for each meal service.
* To serve members and guests beverages and refreshments as and when required in all day dining area
* Ensure that all fridges and snack areas are always fully stocked.
* Recognise regular visitors and interact warmly with families.
* Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead.
* Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate.
* Respond to queries and direct clients as required, referring to the general manager as necessary.
* Answer incoming calls and redirect or take messages as necessary.
* Receive deliveries and post and sort and distribute all post deliveries.
* Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required.
* Ensure reception area is kept tidy and clutter free.
* To adhere and comply to all Health and Safety procedures
* Provide ad hoc support as required by the business
Renumeration, Perks and Benefits
* Paid Breaks
* Staff Meals
* Perkbox Membership
* Health Assured Employee Assistance Program
* Discretionary Bonus
* Christmas & summer parties
* Comprehensive Training and Development
* Scope for progression and promotion within the company as we grow from two Care Homes to the development and subsequent opening of five new homes in London.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.
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