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Are you an experienced IT professional looking to take the next step in your career? Join our growing technology team and play a key role in shaping the future of our business and our clients’ success.
Location: Kidderminster (Hybrid – 3 days office-based)
Salary: Competitive (based on experience)
Contract Type: Full-Time, Permanent
Are you an experienced IT professional with a passion for cloud technologies and leadership? We're looking for a hands-on Assistant IT Manager to join our growing technical team. You'll combine day-to-day management of internal systems and people with the opportunity to architect and deliver impactful cloud-based solutions for a wide range of clients.
This hybrid role offers variety, responsibility, and the chance to work with cutting-edge Microsoft technologies in a collaborative and forward-thinking environment.
About the Role
As Assistant IT Manager, you’ll lead a small internal support team while also delivering end-to-end IT services across Windows Server, Azure, and Microsoft 365 platforms. From user support and system maintenance to cloud migrations and infrastructure design, your role will be essential in driving our IT operations forward.
You'll support both internal teams and a diverse client base, working across office, remote, and on-site environments.
Key Responsibilities
* Lead and mentor the internal IT team, encouraging growth, quality, and accountability.
* Deliver 1st to 3rd line technical support for users and clients.
* Own and manage cloud infrastructure using Microsoft Azure and Microsoft 365.
* Plan and execute cloud migrations, infrastructure upgrades, and new client onboarding.
* Administer Windows Server environments, Active Directory, and enterprise networking.
* Ensure security best practices across systems, networks, and endpoints.
* Automate repetitive tasks using PowerShell and other scripting tools.
* Maintain accurate documentation and support audits or compliance activities.
* Act as a senior escalation point for complex technical issues.
Skills & Experience
* Minimum 5 years of IT support experience, with recent leadership or team oversight.
* Strong hands-on expertise with Microsoft Azure, Microsoft 365, and Windows Server.
* Familiarity with hybrid infrastructure, cloud provisioning, and tenant management.
* Excellent troubleshooting skills across desktops, networks, and cloud services.
* Confident working with firewalls, VPNs, and enterprise security solutions.
* Proficient in PowerShell scripting and automation techniques.
* Strong communication, organisation, and stakeholder management skills.
* Exposure to Infrastructure-as-Code tools (ARM templates, Terraform, Bicep).
* Experience with RMM and ITSM platforms.
Certifications:
* AZ-305 – Azure Solutions Architect Expert
* Other relevant Microsoft certifications welcome.
What’s in it for You?
* Competitive salary (based on experience)
* Private medical insurance & company pension
* 31 days annual leave (including bank holidays)
* Company-provided mobile & vehicle (where applicable)
* Hybrid working: 3 days in the office (Kidderminster) + flexible remote working
* Full training and certification support for your career development
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Other, and Project Management
* Industries
IT System Training and Support and IT Services and IT Consulting
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