Overview
Client Relationship & Operations Coordinator
Location: Northampton
Salary: £28,000 per annum
Hours: Monday-Friday 8:30AM - 5PM
Benefits
* £28,000 per annum.
* 20 days annual leave plus bank holidays and your birthday off.
* Increased annual leave to 24 days plus bank holidays and your birthday off after two years' service.
* Pension scheme.
* Private healthcare and death in service cover after five years' service or upon promotion to a senior position.
* Modern office environment in Northampton.
* Clear opportunities for professional development and progression.
Company opportunity
An established and expanding professional services business is seeking a highly organised and client-focused Client Relationship & Operations Coordinator to join their team in Northampton.
This is an excellent opportunity for someone who enjoys balancing client communication with operational coordination and takes pride in delivering a first-class service.
Key Responsibilities
* Build and maintain strong relationships with new and existing clients.
* Manage incoming enquiries and oversee day-to-day client communications.
* Prepare accurate and tailored quotations based on architectural drawings and project specifications.
* Proactively follow up with clients to support engagement and conversion.
* Coordinate internal workflows to ensure timely and efficient service delivery.
* Provide operational and administrative support to senior leadership.
* Produce and maintain high-quality documentation using Microsoft Office.
* Liaise with internal departments, including technical and finance teams, to ensure a seamless client experience.
The Ideal Candidate
* Experienced in client services, account coordination, or customer relationship management.
* Highly organised with excellent time management skills.
* Detail-oriented and confident working with technical documentation and drawings.
* A clear and professional communicator, both written and verbal.
* Proactive, adaptable, and comfortable taking ownership of tasks.
* Collaborative in approach, with a positive and solutions-focused mindset.
This position would suit someone who enjoys responsibility, thrives in a structured environment, and wants to be part of a growing and ambitious business.
Interested?
If you're looking for a role where you can combine client interaction with operational responsibility in a supportive and growing organisation, we'd welcome your application.
Apply today to have a confidential chat with Gabriella Saunders at ACS Staffing Solutions
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