Are you passionate about making a positive impact on your local community? Do you have the skills and expertise to help people find suitable housing solutions? If so, we have an exciting opportunity for you to join our Housing Allocations Team as a Housing Allocations Officer at West Berkshire Council. The Role As a Housing Allocations Officer, you will play a crucial role in delivering high-quality housing allocation services to the residents of West Berkshire. Reporting to the Housing Allocations Team Leader, you will be responsible for: Processing housing applications and determining eligibility for social housing Conducting needs assessments and advising applicants on suitable housing options Managing and maintaining accurate records and databases Providing information and support to applicants, including conducting interviews Collaborating with landlords, housing providers, and other agencies to secure suitable accommodation Ensuring compliance with relevant legislation and council policies Handling enquiries, complaints, and appeals in a professional manner In addition to the above responsibilities, you will also have the opportunity to contribute to the continuous improvement of service delivery and participate in relevant projects and initiatives. We are looking for a motivated and customer-focused individual with the following skills and attributes: Experience working in housing allocations, ideally within a local authority environment Sound knowledge of housing legislation, including the Housing Act 1996 and Equality Act 2010 Strong assessment and decision-making skills Excellent communication and interpersonal skills, with the ability to engage with a diverse range of people Organisational skills and the ability to manage a varied caseload effectively Proficient in using IT systems and maintaining accurate records A positive and solution-focused approach to problem-solving If you are a team player with a genuine desire to help others, we would love to hear from you. West Berkshire Council Offer Excellent Employment Benefits Such As Flexible working wherever possible between the hours of 07.00-21.00 Hybrid working wherever possible working 40% in the office Access to a wide range of training and development opportunities Generous Local Government pension scheme Family friendly policies A range of local discounts Wellbeing Programme including Employee Assistance Programme and employee benefits You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service. Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment. If you would like to learn more about this role, please contact Georgia Emberson-Hunter on 01635 519947 or email georgia.embersonhunter1@westberks.gov.uk for an informal discussion. Join us at West Berkshire Council and make a positive impact in our community while advancing your career. Explore everything that a career with West Berkshire Council has to offer here: Working with Us Equal Opportunities The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010. How To Apply Please now complete a short online application form. You will then be able to upload your CV. This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies. This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications