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Join the Chapters Health Team
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Position: RN Day Triage
The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families, and referral resources.
Qualifications:
* Current Affiliate state or multi-state license to practice as an RN, with the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already held.
* Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
* Experience working with an EMR/EHR system.
* Effective communication skills in English; bilingual in Spanish preferred.
* Strong critical decision-making, clinical, and assessment skills.
* Ability to use equipment with visual and auditory mechanisms.
* Excellent time management and ability to prioritize demands.
* Professional handling of stressful situations with exceptional customer service.
* Strong patient service skills, including probing, accurate knowledge transfer, and listening skills.
* Ability to navigate in a fast-paced environment and work cooperatively in a team.
* Sense of urgency and proficiency in computer operations, MS Office, online research, data entry, and navigation.
* Availability to work shifts accommodating extended hours.
* Ability to perform sedentary work with frequent interruptions and manage emotional stress related to terminally ill patients.
* Physical ability to lift patients/equipment, bend, push/pull, kneel, with or without accommodations.
Competencies:
* Complete competency requirements for the position.
Responsibilities of All Employees:
* Represent the company professionally and comply with all regulations and policies.
* Maintain confidentiality and use resources responsibly.
* Participate in community and professional organizations and performance improvement activities.
* Enhance professional knowledge and skills, and support research and educational activities.
Job Responsibilities:
* Triages phone calls efficiently with excellent customer service.
* Provides direct care to patients and families, incorporating psychosocial, spiritual, cultural, physical, and biological components.
* Handles clinical inquiries, promotes services, and documents interactions accurately.
* Coordinates in-person visits when needed, reassures patients and families, and resolves complex situations using appropriate resources.
* Documents patient information and communicates with the interdisciplinary team.
* Reports technical issues promptly and follows emergency protocols during disasters.
* Performs other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with the Drug-Free Workplace Policy.
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