Overview
We're Kingfisher, a team of over 74,000 passionate people who bring Kingfisher and all our other brands (B&Q, Screwfix, Brico Depot, Castorama and Koctas) to life. Guided by our purpose Better Homes. Better Lives. For Everyone., we believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We are looking for a Product Manager to ensure the business has a secure, scalable, and high‑performing payments foundation that enables seamless transactions and effective fraud protection.
This is a strategic role within Group Product & Platform, and you will lead the development, launch and scaling of the Group Marketing & Loyalty platform as a core enterprise capability. Define the long‑term vision, shape the roadmap, deliver the first implementation, then scale it across the business. You will operate across Product, Engineering, Architecture, Data and Proposition teams, driving alignment and adoption in a complex, multi‑brand environment.
What's the job?
* Define and evolve a strategic roadmap that aligns with enterprise goals, customer experience priorities, and the evolving fraud and risk landscape.
* Own and prioritise the payments platform roadmap ensuring it delivers secure, seamless and scalable payment capabilities across all banners.
* Advocate for platform principles including API‑first design, modularity and reuse.
* Own the product relationship with key technology vendors.
* Drive platform adoption across Kingfisher banners.
* Set up and operate platform governance that safeguards payment flows, ensures compliance and embeds robust fraud controls and detection capabilities.
* Line‑manage multiple Product Owners.
* Develop product practices within the product teams.
Activities I do to deliver my role
* Translate enterprise strategy into a clear, phased platform roadmap.
* Partner closely with architecture and engineering to shape platform strategy.
* Partner with Fraud Operations, Risk and Data Science teams to ensure the platform proactively responds to emerging fraud vectors and regulatory requirements.
* Establish platform guardrails and adoption criteria.
* Ensure platform capabilities support continuous monitoring, anomaly detection, charge‑back reduction and loss prevention.
* Provide structured updates to senior stakeholders and governance forums.
* Monitor platform performance, risks, costs and scalability considerations.
* Coach and develop product capability within the platform teams.
What you'll bring
* Strong experience in payments ecosystems (cards, A2A, digital wallets, PSPs, acquiring, settlement).
* Track record of delivering platform products in complex, multi‑brand or multi‑market environments.
* Experience balancing commercial outcomes with technical constraints and regulatory requirements.
* Strong stakeholder management across Engineering, Architecture, Data, Fraud, Security and Compliance.
* Data‑led decision making across performance, cost and fraud metrics.
* Understanding of fraud prevention approaches (rules engines, tooling, machine learning signals).
* Experience working in API‑first or event‑driven environments.
Operating environment
* Multi‑brand, multi‑market complexity.
* High transaction volumes with real financial exposure.
* Structured governance alongside the need for pace.
* Platform‑first mindset over local optimisation.
You will be a strategic product leader who is comfortable working across multiple teams and functions, bringing clarity to complexity and helping shape shared platforms that create long‑term business value. You will be confident engaging senior stakeholders, driving alignment and building strong product practices within your team.
At Kingfisher, we are looking for people who are customer focused, curious, agile, inclusive, accountable and human in the way they lead and work with others.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating – whether in our offices or at off‑site locations. On average, around 60% of your time will involve in‑person collaboration.
We value the perspectives new team members bring and encourage you to apply – even if you don't meet 100% of the requirements.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation and strive to create a workplace where everyone can be their best self.
Diversity & Inclusion
Our customers come from all walks of life – and so do we. We're committed to ensuring all colleagues, future colleagues and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression or sexual orientation.
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