About us
Protocol is a market-leading recruitment company servicing the Education, Skills and Training sectors. We’ve been in the game for over 27 years – our brand is strong and well-known. We value the power of training and development, with several platforms available to help our employees succeed.
Compliance & Administration Officer Responsibilities
1. Ensuring candidates are ready to start work by ensuring full compliance to client requirements, including; Right to Work checking (RTW), Disclosure and Barring Service Checks (DBS), Referencing, Health and Safety, qualification verification and training requirements met
2. Processing DBS applications and supporting relevant queries
3. Ensuring that compliance is up to date throughout the length of a worker placement i.e. DBS and RTW expiries
4. Supporting candidates; ensuring correct hours are booked, timesheet processing and pay query handling
5. Answer helpline calls and online chat responses
6. Work closely with clients to ensure their requirements are met, including providing compliance detail reporting, investigating, and resolving disputes
7. Working closely with the Recruitment teams to ensure account knowledge is shared
8. To quickly resolve any queries/complaints, escalating to the Lead Compliance and Support Officer when appropriate
9. Develop internal relationships across teams
What we are looking for
10. You must have experience within compliance for education – schools or nurseries
11. Excellent system skills, with attention to detail
12. Excellent customer service and key account handling ability
13. Ability to ensure forms and documents are completed by candidates promptly
14. You are a natural team player, with leadership potential. You care about others and put your teammates first ahead of yourself. You set the highest personal standards. You work with the highest levels of personal and professional integrity
15. You are a skilled and experienced customer service operator and facilitator with high levels of IT and administrative skill
16. You are ambitious for yourself and your teammates
17. You thrive in a feedback and learning culture and are willing to adapt and change when results need to improve. You commit to taking personal feedback in the positive manner intended and can accept the rejection of a candidate’s solution. Rejection will motivate you towards continuous improvement
18. You will not send out work if it is below our Best-in-Class standard
19. You will not accept any risk whatsoever regarding Safer Recruitment, without prompt reference to the Compliance Manager
20. You celebrate all success, your teammate (s) and your own
21. You work in an orderly way with attention to detail and a record of key transactions
22. You are professional in appearance, punctual and committed
23. You will uphold the company’s values and standards
What’s in it for you?
24. This a fantastic opportunity to shape and help drive the business forwards
25. Health care plans – Bupa & Wellbeing app, including employee assistance programme and 1:1 fitness and lifestyle coaching
26. 25-days annual leave
27. Payday breakfast
28. Birthday day off
29. Fridge Fridays
30. Casual dress code
31. Flexible holiday allowance – buy/sell
32. Discounted gym memberships
To apply for this role, please send your CV to or call Gabby Brydges, Talent Acquisition Executive on 0115 911 1244 for more information.
Overview
Organisation: Protocol
Location: West Bridgford, Nottingham
Salary: £23k-£28k per annum
Posted date: 31/07/2023
Closing Date: 31/08/2023
Benefits
Payday breakfastCharity work supportHealth care plansBirthday day offFridge FridaysCasual dress codeCycle to work schemeFlexible holiday allowance – buy more/sellDiscounted gym membershipsUncapped earning potential for Recruitment ConsultantsSpec Savers vouchersPlus incentives, social events, and competitions – we love to work hard, but play hard too!, Interested in becoming a Recruitment Consultant? We’re hiring! – No experience needed, all training is provided. – Competitive salaries with uncapped commission. – Excellent benefits and team culture. Email your CV to talent@protocol.co.uk or visit our website linked in the bio to find out more!, Wanting to get into Recruitment?Let’s face it, no one working in recruitment ever really grew up wanting to be a recruitment consultant. Most of us got into it by chance. The reason many people decide to get into recruitment and stay in the industry is the lifestyle and rewards available to the go-getters. Usually, you know someone who got into recruitment and seems to be loving life, earning money, and climbing the ladder.Don’t worry too much about not having Recruitment experience, if you really want it and have the right attitude our expert managers will train you up from scratch and give you everything you need to be a massive success in the industry!,