About Claranet: Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
Overview:The Administrative Apprentice will ensure the highest levels of service are delivered to Claranet’s customers by providing ticket-based customer support and responding to Customer requests via a range of communication channels.
Salary: £18,000 per annum.
Objectives and Key Results: The key objectives will be to:
1. Provide ticket-based customer support; responding to Customer requests for support via a range of communication channels.
2. Assess the impact and urgency of tickets and gather the appropriate information for the type of request.
3. Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently.
4. Maintain accurate records of activity taken throughout the lifecycle of a ticket.
5. Apply a wide range of Service Desk processes in order to identify and apply technical fixes to incidents.
6. Where required, liaise with third party suppli...